SAP Sales Cloud and Service Cloud V2

Live 187 Actions

SAP Sales Cloud and Service Cloud V2 Integration for AI Agents

Connect your AI agent to 187 SAP Sales Cloud and Service Cloud V2 actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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SAP Sales Cloud and Service Cloud V2 AI Agent Actions

187 production-ready actions for your agent to do more on SAP Sales Cloud and Service Cloud V2.

Read the SAP Sales Cloud and Service Cloud V2 docs

187 Actions

List Tasks - Task can be queried from the system using optional $filter or $search query parameters. By default, the system fetches top 50 tasks. To query more tasks, use pagination query parameters $top and $skip. If there are no matching tasks an empty response is sent.

Get Task - Read the Task from the system using the ID of the task. The attributes of task can be selected using $select or excluded using $exclude.

Create Task - You can create a task for a user using ID or display ID of account, owner, organizer and sales organization. You can create task in dry run mode by passing the http header sap-c4c-dry-run=true. You can create a task as a followup from other entities by adding $sourceid='ID of the source object'&$sourcetype='Object type of source entity' as http query parameters.

Update Task - Attributes of task can be updated by sending the updated values in the request. IF-MATCH http header is mandatory for updating a task. The value for IF-MATCH can be fetched from the http GET method's response header ETag.

Delete Task - Task in the system can be deleted by sending a delete request.

List Appointments - Specify query parameters to return desired appointment records from the system.

Get Appointment - Query the system for a specific appointment using the appointment ID.

Create Appointment - Create a new appointment. Note creation within appointments is no longer supported. Use Hypernote APIs for managing notes.

Update Appointment - Update an existing appointment. Note updates within appointments are no longer supported. Use Hypernote APIs for managing notes.

Delete Appointment - Delete an appointment by ID.

List Phone Calls - Specify query parameters to return desired phone records from the system.

Get Phone Call - Query the system for a specific phone record using the phone interaction id.

Create Phone Call - Send phone information to the system to create a new phone interaction.

Update Phone Call - Update phone interaction attributes in the system.

Delete Phone Call - Delete the phone interaction for the given phone interaction id.

List Emails - Query email interactions.

Get Email - Read email interaction by ID.

Create Email - Create email interaction.

Update Email - Update email interaction.

Delete Email - Delete email interaction.

List Visits - Visits can be queried using optional $filter or $search query parameters. By default, the system fetches the top 50 visits. To query more visits, use the pagination query parameters $top and $skip. If there are no matching visits, an empty response is sent.

Get Visit - Read the visit using its ID. The attributes of visit can be selected using $select or excluded using $exclude.

Create Visit - You can create a visit using the ID or display ID of the account or individual customer. You can create visit in the dry run mode by passing the http header sap-c4c-dry-run=true. You can create a visit as a followup from other entities by adding $sourceid='ID of the source object'&$sourcetype='Object type of source entity' as http query parameters.

Update Visit - Attributes of visit can be updated by sending the updated values in the request. IF-MATCH http header is mandatory for updating a visit. The value for IF-MATCH can be fetched from the http GET method's response header ETag.

Delete Visit - Visit can be deleted by sending a delete request.

List Person Interactions - Specify query parameters to return in-person interactions.

Get Person Interaction - Query the system for an in-person interaction using an ID.

Create Person Interaction - Send in-person interaction information to the system to create an in-person interaction.

Update Person Interaction - Update an in-person interaction partially using an ID.

List Task Categories - Task Categories can be queried from the system by using optional $filter or $search query parameters. By default top 50 task categories are fetched from the system. More task categories can be queried by using the pagination query parameters $top and $skip. If there are no matching task categories an empty response is sent.

List Appointment Categories - Query appointment categories.

List Visit Types - Visit types can be queried from the system by using optional $filter or $search query parameters. By default top 50 visit types are fetched from the system. More visit types can be queried by using the pagination query parameters $top and $skip. If there are no matching visit types an empty response is sent.

List Phone Call Results - Specify query parameters to return desired call result records from the system.

List Campaigns - Specify query parameters to return desired campaign records from the system.

Get Campaign - Query the system for a specific campaign using the campaign ID.

Create Campaign - Send campaign information to the system to create a new campaign entity.

Update Campaign - Update campaign attributes in the system.

Delete Campaign - Delete a campaign by ID.

List Sales Territories - Specify query parameters to return desired sales territory records from the system.

Get Sales Territory - Read a specific sales territory using the sales territory ID.

Create Sales Territory - Send sales territory information to the system to create a new sales territory instance.

Update Sales Territory - Partial update of sales territory instance in the system.

List Competitors - Specify query parameters to return desired competitor records from the system.

Get Competitor - Read a specific competitor using the competitor ID.

Create Competitor - Send competitor information to the system to create a new competitor entity.

Update Competitor - Update competitor attributes in the system.

List Competitor Products - Specify query parameters to return desired competitor product records from the system.

Get Competitor Product - Read a specific competitor product using the competitor product ID.

Create Competitor Product - Send competitor product information to the system to create a new competitor product entity.

List Cases - Specify query parameters to return desired case records from the system.

Get Case - Query the system for a specific case using the case ID.

Create Case - Send case information to the system to create a new case entity.

Update Case - Update case attributes in the system.

List Service Categories - Specify query parameters to return desired service categories from the system.

Get Service Category - Query the system for a specific service category using the service category id.

Create Service Category - Send service category information to the system to create a new service category.

List Service Catalogs - Specify query parameters to return desired service catalogs from the system.

Get Service Catalog - Query the system for a specific service catalog using the service catalog id.

Create Service Catalog - Send service catalog information to the system to create a new service catalog.

List Accounts - Specify query parameters to return desired account records from the system.

Get Account - Read a specific account using the account ID.

Create Account - Send account information to the system to create a new account.

Update Account - Update account attributes in the system.

List Contact Persons - Specify query parameters to return desired contact person records from the system.

Get Contact Person - Read a specific contact person using the contact person ID.

Create Contact Person - Send contact person information to the system to create a new contact person.

Update Contact Person - Update contact person attributes in the system.

List Individual Customers - Specify query parameters to return desired individual customer records from the system.

Get Individual Customer - Read a specific individual customer using the individual customer ID.

Create Individual Customer - Send individual customer information to the system to create a new individual customer.

Update Individual Customer - Update individual customer attributes in the system.

List Account Hierarchies - Specify query parameters to return desired account hierarchy records from the system.

Get Account Hierarchy - Read a specific account hierarchy using the account ID.

Create Account Hierarchy - Send account hierarchy information to the system to create a new account hierarchy instance.

Update Account Hierarchy - Partial update of account hierarchy instance in the system.

List Service Orders - Specify query parameters to return desired service order records from the system.

Get Service Order - Query the system for a specific service order using the ID.

Create Service Order - Send service order information to the system to create a new service order entity.

Update Service Order - Update service order attributes in the system.

List Service Quotations - Specify query parameters to return desired service quotation records from the system.

Get Service Quotation - Query the system for a specific service quotation using the ID.

Update Service Quotation - Update service quotation attributes in the system.

List Return Orders - Specify query parameters to return desired return order records from the system.

Get Return Order - Query the system for a specific return order using the ID.

Create Return Order - Send return order information to the system to create a new return order entity.

Update Return Order - Update return order attributes in the system.

List Service Order Types - Query Service Order Types.

List Service Order Priorities - Query Service Order Priorities.

List Return Order Types - Query Return Order Types.

List Return Order Return Reasons - Query Return Reason.

List Registered Products - Shows all registered product entities that matches the supplied query parameters.

Get Registered Product - Shows the registered product entity for the given registered product ID.

Create Registered Product - Creates a new registered product entity with the details send in the request.

Update Registered Product - Modifies the registered product entity for the given registered product ID.

Delete Registered Product - Deletes the registered product entity for the given registered product ID.

List Installed Bases - Shows all installed base entities that matches the supplied query parameters.

Get Installed Base - Shows the installed base entity for the given installed base ID.

Create Installed Base - Creates a new installed base entity with the details send in the request.

Update Installed Base - Modifies the installed base entity for the given installed base ID.

Delete Installed Base - Deletes the installed base entity for the given installed base ID.

List Functional Locations - Shows all functional location entities that matches the supplied query parameters.

Get Functional Location - Shows the functional location entity for the given functional location ID.

Create Functional Location - Creates a new functional location entity with the details send in the request.

Update Functional Location - Modifies the functional location entity for the given functional location ID.

List Warranties - Shows all warranty entities that matches the supplied query parameters.

Get Warranty - Shows the warranty entity for the given warranty ID.

Create Warranty - Creates a new warranty entity with the details send in the request.

List Leads - Specify query parameters to return desired lead entities.

Get Lead - Retrieve a specific lead using the lead ID.

Create Lead - Send lead information to create a new lead entity.

Update Lead - Update lead attributes using the lead ID.

Delete Lead - Delete a lead using the lead ID.

List Opportunities - Specify query parameters to return desired opportunity records from the system.

Get Opportunity - Query the system for a specific opportunity using the opportunity ID.

Create Opportunity - Send opportunity information to the system to create a new opportunity entity.

Update Opportunity - Update opportunity attributes in the system.

Delete Opportunity - Delete an opportunity by ID.

List Lead Statuses - Query all (active/inactive) lead status.

List Lead Sources - Query all (active/inactive) lead sources.

List Lead Qualifications - Query all (active/inactive) lead qualifications.

List Lead Categories - Query all (active/inactive) lead categories.

List Opportunity Sales Cycles - Query opportunity sales cycles.

List Opportunity Sales Cycle Sales Phases - Query opportunity sales phases.

List Opportunity Sources - Query opportunity sources.

List Opportunity Categories - Query opportunity categories.

List Opportunity Forecast Categories - Query opportunity forecast categories.

List Opportunity Status Reasons - Query opportunity reason for status.

List Opportunity Life Cycle Statuses - Query opportunity lifecycle status.

List Opportunity Contact Party Roles - Query opportunity contact roles.

List Notes - Shows all notes that match the supplied query parameters.

Get Note - Reads a note by ID.

Create Note - Creates a new note.

Replace Note - Modifies the note for the given ID.

Delete Note - Deletes the note by ID.

Get Document - Query the system for a specific attachment using the document ID.

Create Document - Create an attachment entry in the document service. In response, a pre-signed upload URL is received. Upload the attachment file to the pre-signed upload URL using the PUT call to complete the attachment creation process.

List Time Logs - Specify query parameters to return desired time logs from the system.

Get Time Log - Query the system for a specific time log using the time log ID.

Create Time Log - Send time log information to the system to create a new time log entry. Only object type 2886 (case) is currently supported.

Update Time Log - Partially update a time log for the given time log ID. Only the following fields can be updated - duration, endDateTime, extensions. Requires an If-Match header with the current ETag value for optimistic concurrency control.

List Employees - Specify query parameters to return desired employee records from the system.

Get Employee - Read a specific employee using the employee ID.

Create Employee - Send employee information to the system to create a new employee.

Update Employee - Update employee attributes in the system.

List Scim Users - This operation returns a list of users in the system. You can filter the results using the optional filter parameter.

Get Scim User - This operation returns a user in the system by specifying the user ID.

Create Scim User - This operation creates a new user in the system.

Update Scim User - This operation updates only the specified fields of the user in the system by specifying the user ID.

Delete Scim User - This operation deletes a user in the system by specifying the user ID.

List Scim Groups - The operation returns all user groups of the system. You can filter the results using the filter parameter.

Get Scim Group - The operation returns the details of a user group specified by the ID.

Create Scim Group - The operation creates a new user group in the system.

List Organizational Units - Specify query parameters to return desired organizational unit records from the system.

Get Organizational Unit - Read a specific organizational unit using the organizational unit ID.

Create Organizational Unit - Send organizational unit information to the system to create a new organizational unit entity.

List Products - Specify query parameters to return desired product records from the system.

Get Product - Read a specific product using the product ID.

Create Product - Send product information to the system to create a new product entity.

Update Product - Update product attributes in the system.

List Product Lists - Query Product List.

Get Product List - Read Product List.

Create Product List - Create Product List.

List Product List Products - Query Products.

Get Product List Product - Read Products.

Create Product List Product - Add Products to Product List.

List Product Groups - Specify query parameters to return desired product group records from the system.

Get Product Group - Read a specific product group using the product group ID.

Create Product Group - Send product group information to the system to create a new product group entity.

List Product Types - Specify query parameters to return desired product product type records from the system.

List Product Units Of Measure - Specify query parameters to return desired product unit of measure records from the system.

List Sales Quotes - Specify query parameters to return sales quotes.

Get Sales Quote - Retrieve a sales quote using the sales quote ID.

Create Sales Quote - Send sales quote information to create a sales quote entity.

Update Sales Quote - Update a sales quote by ID.

Delete Sales Quote - Delete a sales quote by ID.

List Sales Quote Items - Specify query parameters to return sales quotes items.

Get Sales Quote Item - Read a sales quote item by sales quote id.

Create Sales Quote Item - Create sales quote item.

Update Sales Quote Item - Update a sales quote item.

Delete Sales Quote Item - Delete a sales quote item by Id.

List Sales Contracts - Specify query parameters to return desired sales contract records from the system.

Get Sales Contract - Query the system for a specific sales contract using the sales contract ID.

Create Sales Contract - Create a new sales contract in the system.

Update Sales Contract - Update a sales contract by ID.

Delete Sales Contract - Delete a sales contract by ID.

List Sales Quote Document Types - Specify query parameters to return sales quote document types.

List Sales Quote Item Types - Query quote item types.

SAP Sales Cloud and Service Cloud V2 AI Agent Use Cases

Connect your AI agent to SAP Sales Cloud and Service Cloud V2 and help your team scale the sales operations they run by hand today.

Post-Demo Follow-Up

Use StackOne to connect your AI agent to your CRM, email, and calendar tools to automate post-demo follow-up.

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Deal Risk Scoring

Use StackOne to connect your AI agent to your CRM, email, and calendar tools to automate deal risk scoring and pipeline alerts.

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Lead Nurture Sequences

Use StackOne to connect your AI agent to your marketing automation, CRM, and email tools to automate lead nurture email sequences.

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Falcon Engine

Every SAP Sales Cloud and Service Cloud V2 action runs on Falcon.

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