BMC Helix ITSM (Remedy)

Live 37 Actions

BMC Helix ITSM (Remedy) Integration for AI Agents

Connect your AI agent to 37 QA'd BMC Helix ITSM (Remedy) actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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BMC Helix ITSM (Remedy) AI Agent Actions

37 production-ready actions for your agent to do more on BMC Helix ITSM (Remedy).

Read the BMC Helix ITSM (Remedy) docs

37 Actions

List Change Requests - List Change Requests from BMC Helix ITSM (queries the CHG:ChangeInterface form).

Get Change Request - Get a single Change Request by its AR System Request ID (from the CHG:ChangeInterface form).

Create Change Request - Create a Change Request in BMC Helix ITSM (posts to the CHG:ChangeInterface_Create create interface form).

Update Change Request - Update an existing Change Request by AR System Request ID (modifies the CHG:ChangeInterface form).

List Companies - List Companies from BMC Helix ITSM (queries the COM:Company form).

Get Company - Get a single Company by its AR System Request ID (from the COM:Company form).

Create Company - Create a Company in BMC Helix ITSM (posts to the COM:Company form).

Update Company - Update an existing Company by AR System Request ID (modifies the COM:Company form).

List Incidents - List Incidents from BMC Helix ITSM (queries the HPD:IncidentInterface form).

Get Incident - Get a single Incident by its AR System Request ID (from the HPD:IncidentInterface form).

Create Incident - Create an Incident in BMC Helix ITSM (posts to the HPD:IncidentInterface_Create create interface form).

Update Incident - Update an existing Incident by AR System Request ID (modifies the HPD:IncidentInterface form).

List Known Errors - List Known Errors from BMC Helix ITSM (queries the PBM:KnownErrorInterface form).

Get Known Error - Get a single Known Error by its AR System Request ID (from the PBM:KnownErrorInterface form).

Create Known Error - Create a Known Error in BMC Helix ITSM (posts to the PBM:KnownErrorInterface_Create create interface form).

Update Known Error - Update an existing Known Error by AR System Request ID (modifies the PBM:KnownErrorInterface form).

List Persons - List People from BMC Helix ITSM (queries the CTM:People form).

Get Person - Get a single Person by its AR System Request ID (from the CTM:People form).

Create Person - Create a Person in BMC Helix ITSM (posts to the CTM:People form).

Update Person - Update an existing Person by AR System Request ID (modifies the CTM:People form).

List Problem Investigations - List Problem Investigations from BMC Helix ITSM (queries the PBM:ProblemInterface form).

Get Problem Investigation - Get a single Problem Investigation by its AR System Request ID (from the PBM:ProblemInterface form).

Create Problem Investigation - Create a Problem Investigation in BMC Helix ITSM (posts to the PBM:ProblemInterface_Create create interface form).

Update Problem Investigation - Update an existing Problem Investigation by AR System Request ID (modifies the PBM:ProblemInterface form).

List Support Groups - List Support Groups from BMC Helix ITSM (queries the CTM:Support Group form).

Get Support Group - Get a single Support Group by its AR System Request ID (from the CTM:Support Group form).

Create Support Group - Create a Support Group in BMC Helix ITSM (posts to the CTM:Support Group form).

Update Support Group - Update an existing Support Group by AR System Request ID (modifies the CTM:Support Group form).

List Tasks - List Tasks from BMC Helix ITSM (queries the TMS:Task form).

Get Task - Get a single Task by its AR System Request ID (from the TMS:Task form).

Create Task - Create a Task in BMC Helix ITSM (posts to the TMS:Task form).

Update Task - Update an existing Task by AR System Request ID (modifies the TMS:Task form).

Delete Task - Delete a Task by AR System Request ID (removes the entry from TMS:Task).

List Work Orders - List Work Orders from BMC Helix ITSM (queries the WOI:WorkOrderInterface form).

Get Work Order - Get a single Work Order by its AR System Request ID (from the WOI:WorkOrderInterface form).

Create Work Order - Create a Work Order in BMC Helix ITSM (posts to the WOI:WorkOrderInterface_Create create interface form).

Update Work Order - Update an existing Work Order by AR System Request ID (modifies the WOI:WorkOrderInterface form).

Do More, Build Less

Integration Infrastructure for BMC Helix ITSM (Remedy) AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

BMC Helix ITSM (Remedy) MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every BMC Helix ITSM (Remedy) action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."