Jira Service Management

Live 42 Actions 17 Events

Jira Service Management Integration for AI Agents

Connect your AI agent to 42 QA'd Jira Service Management actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 17 events to subscribe to.

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Jira Service Management AI Agent Actions

42 production-ready actions for your agent to do more on Jira Service Management.

Read the Jira Service Management docs

42 Actions

List Request Approvals - Get all approvals on a customer request

List Request Comments - Get all comments on a customer request

Get Request Comment - Get a specific comment on a customer request

Create Request Comment - Create a public or internal comment on a request

List Service Desk Customers - Get customers associated with a service desk

Add Customers To Service Desk - Add customers to a service desk

Create Customer - Create a new customer account

Get Request Feedback - Get customer satisfaction feedback for a request

Post Request Feedback - Submit customer satisfaction feedback for a resolved request. Requires rating (1-5), type must be set to "csat", and comment must be an object with a "body" field

Delete Request Feedback - Delete customer satisfaction feedback from a request

Get Info - Get runtime information about the JSM instance

List All Organizations (Global) - Get all organizations across the entire Jira instance. For organizations linked to a specific service desk, use list_service_desk_organizations instead

Create Organization - Create a new organization

Get Organization - Get a specific organization by ID

Delete Organization - Delete an organization

List Organization Users - Get all users in an organization

Add Users To Organization - Add users to an organization. Pass accountIds as an array of Atlassian account ID strings. Use list_organization_users to see current members

Remove Users From Organization - Remove users from an organization. Pass accountIds as an array of Atlassian account ID strings. Use list_organization_users first to get current member account IDs

List Organizations For Service Desk - Get organizations linked to a specific service desk. Requires a serviceDeskId. Use list_service_desks to find the service desk ID first. For all organizations globally, use list_organizations instead

Add Organization To Service Desk - Add an organization to a service desk

Remove Organization From Service Desk - Remove an organization from a service desk

List Request Participants - Get all participants on a customer request

Add Request Participants - Add participants to a customer request

Remove Request Participants - Remove participants from a customer request

List Queues - Get all queues for a service desk

Get Queue - Get a specific queue by ID

List Queue Issues - Get issues in a specific queue

List Customer Requests - Get all customer requests accessible to the user

Get Request - Get a specific customer request by issue ID or key

Create Request - Create a new customer request in a service desk. Use list_service_desks to get serviceDeskId, list_service_desk_request_types to get requestTypeId, and pass requestFieldValues as an object with "summary" and optionally "description" fields

List All Request Types (Global) - Get all request types across all service desks globally. Use this when you need request types from every service desk at once. For request types on a specific service desk, use list_service_desk_request_types instead

List Request Types For Service Desk - Get all request types available on a specific service desk. Requires a serviceDeskId. Use list_service_desks to find the service desk ID first

Get Request Type - Get a specific request type by ID on a service desk. Requires both serviceDeskId and requestTypeId. Use list_service_desk_request_types to find valid request type IDs

Get Request Type Fields - Get the fields for a specific request type

List Request Type Groups - Get request type groups for a service desk

List Service Desks - Get all service desks accessible to the user

Get Service Desk - Get a specific service desk by ID

List All SLA Metrics - Get all SLA metric records for a customer request. Returns each SLA metric ID, name, and cycle details. Use a returned slaMetricId with get_request_sla_metric for full details on a specific metric

Get SLA Metric By ID - Get a specific SLA metric by its ID for a customer request. Use list_request_sla_information first to get the slaMetricId

Get Request Status - Get the status history of a customer request

List Request Transitions - Get available workflow transitions for a request

Perform Request Transition - Perform a workflow transition on a customer request

Jira Service Management Webhook Events

17 real-time Jira Service Management events your AI agent can subscribe to.

Webhooks for AI agents Read the Jira Service Management docs

17 Events

Webhook Ping Acknowledges any delivery without a webhookEvent field (connectivity checks) with 200.
Request Created Fires when a customer request (Jira issue) is created in a service project, from the portal, email channel, API, or by an agent.
Request Updated Fires when a customer request (Jira issue) changes, including status transitions, assignee changes, and field edits.
Request Deleted Fires when a customer request (Jira issue) is deleted.
Comment Created Fires when a comment is added to a request, whether a public reply to the customer or an internal note.
Comment Updated Fires when an existing comment on a request is edited.
Comment Deleted Fires when a comment is deleted from a request.
Attachment Created Fires when a file is attached to a request.
Attachment Deleted Fires when an attachment is removed from a request.
Issue Link Created Fires when a link is created between two issues, such as linking an incident to a problem or a request to a change.
Issue Link Deleted Fires when a link between two issues is removed.
Worklog Created Fires when an agent logs time against a request.
Worklog Updated Fires when a time log on a request is edited.
Worklog Deleted Fires when a time log is deleted from a request.
User Created Fires when a user is created on the site, including agents and portal customers.
User Updated Fires when a user profile on the site is changed.
User Deleted Fires when a user is removed from the site.

Do More, Build Less

Integration Infrastructure for Jira Service Management AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Jira Service Management MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Jira Service Management action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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Luna Schmid, Partner at GV

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