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BMC Helix ITSM (Remedy) MCP Server
for AI Agents
Connect your AI agent to StackOne's BMC Helix ITSM (Remedy) MCP server and give it 37 MCP tools out of the box. Auth, tool execution, and security all managed.
BMC Helix ITSM (Remedy) MCP Server
Built by 
StackOne
StackOne 
Coverage
37 Agent Actions
Create, read, update, and delete across BMC Helix ITSM (Remedy) — and extend your agent's capabilities with custom actions.
Authentication
Agent Tool Authentication
Per-user OAuth in one call. Your BMC Helix ITSM (Remedy) MCP server gets session-scoped tokens with zero credentials stored on your infra.
Agent Auth →
Security
Agent Protection
Every BMC Helix ITSM (Remedy) tool response scanned for prompt injection in milliseconds — 88.7% accuracy, all running on CPU.
Prompt Injection Defense →
Performance
Max Agent Context. Min Cost.
Free up to 96% of your agent's context window to enhance reasoning and reduce cost, on every BMC Helix ITSM (Remedy) call.
Tools Discovery →What is the BMC Helix ITSM (Remedy) MCP Server?
A BMC Helix ITSM (Remedy) MCP server lets AI agents read and write BMC Helix ITSM (Remedy) data through the Model Context Protocol — Anthropic's open standard for connecting LLMs to external tools. StackOne's BMC Helix ITSM (Remedy) MCP server ships with 37 pre-built actions, fully extensible via the Connector Builder — plus managed authentication, prompt injection defense, observability, and agent execution runtime. Connect it from MCP clients like Claude Desktop, Claude Code, Cursor, Goose, and VS Code, or from agent frameworks like OpenAI Agents SDK, LangChain, and Vercel AI SDK.
All BMC Helix ITSM (Remedy) MCP Tools
Every action from BMC Helix ITSM (Remedy)'s API, ready for your agent. Create, read, update, and delete — scoped to exactly what you need.
Change Requests
- Create Change Request
Create a Change Request in BMC Helix ITSM (posts to the CHG:ChangeInterface_Create create interface form).
- List Change Requests
List Change Requests from BMC Helix ITSM (queries the CHG:ChangeInterface form).
- Get Change Request
Get a single Change Request by its AR System Request ID (from the CHG:ChangeInterface form).
- Update Change Request
Update an existing Change Request by AR System Request ID (modifies the CHG:ChangeInterface form).
Companies
- List Companies
List Companies from BMC Helix ITSM (queries the COM:Company form).
Companys
- Create Company
Create a Company in BMC Helix ITSM (posts to the COM:Company form).
- Get Company
Get a single Company by its AR System Request ID (from the COM:Company form).
- Update Company
Update an existing Company by AR System Request ID (modifies the COM:Company form).
Incidents
- Create Incident
Create an Incident in BMC Helix ITSM (posts to the HPD:IncidentInterface_Create create interface form).
- List Incidents
List Incidents from BMC Helix ITSM (queries the HPD:IncidentInterface form).
- Get Incident
Get a single Incident by its AR System Request ID (from the HPD:IncidentInterface form).
- Update Incident
Update an existing Incident by AR System Request ID (modifies the HPD:IncidentInterface form).
Known Errors
- Create Known Error
Create a Known Error in BMC Helix ITSM (posts to the PBM:KnownErrorInterface_Create create interface form).
- List Known Errors
List Known Errors from BMC Helix ITSM (queries the PBM:KnownErrorInterface form).
- Get Known Error
Get a single Known Error by its AR System Request ID (from the PBM:KnownErrorInterface form).
- Update Known Error
Update an existing Known Error by AR System Request ID (modifies the PBM:KnownErrorInterface form).
Persons
- Create Person
Create a Person in BMC Helix ITSM (posts to the CTM:People form).
- List Persons
List People from BMC Helix ITSM (queries the CTM:People form).
- Get Person
Get a single Person by its AR System Request ID (from the CTM:People form).
- Update Person
Update an existing Person by AR System Request ID (modifies the CTM:People form).
Problem Investigations
- Create Problem Investigation
Create a Problem Investigation in BMC Helix ITSM (posts to the PBM:ProblemInterface_Create create interface form).
- List Problem Investigations
List Problem Investigations from BMC Helix ITSM (queries the PBM:ProblemInterface form).
- Get Problem Investigation
Get a single Problem Investigation by its AR System Request ID (from the PBM:ProblemInterface form).
- Update Problem Investigation
Update an existing Problem Investigation by AR System Request ID (modifies the PBM:ProblemInterface form).
Support Groups
- Create Support Group
Create a Support Group in BMC Helix ITSM (posts to the CTM:Support Group form).
- List Support Groups
List Support Groups from BMC Helix ITSM (queries the CTM:Support Group form).
- Get Support Group
Get a single Support Group by its AR System Request ID (from the CTM:Support Group form).
- Update Support Group
Update an existing Support Group by AR System Request ID (modifies the CTM:Support Group form).
Tasks
- Create Task
Create a Task in BMC Helix ITSM (posts to the TMS:Task form).
- List Tasks
List Tasks from BMC Helix ITSM (queries the TMS:Task form).
- Get Task
Get a single Task by its AR System Request ID (from the TMS:Task form).
- Update Task
Update an existing Task by AR System Request ID (modifies the TMS:Task form).
- Delete Task
Delete a Task by AR System Request ID (removes the entry from TMS:Task).
Work Orders
- Create Work Order
Create a Work Order in BMC Helix ITSM (posts to the WOI:WorkOrderInterface_Create create interface form).
- List Work Orders
List Work Orders from BMC Helix ITSM (queries the WOI:WorkOrderInterface form).
- Get Work Order
Get a single Work Order by its AR System Request ID (from the WOI:WorkOrderInterface form).
- Update Work Order
Update an existing Work Order by AR System Request ID (modifies the WOI:WorkOrderInterface form).
Set Up Your BMC Helix ITSM (Remedy) MCP Server in Minutes
One endpoint. Any framework. Your agent is talking to BMC Helix ITSM (Remedy) in under 10 lines of code.
Agent Frameworks
JSON{
"mcpServers": {
"stackone": {
"command": "npx",
"args": [
"-y",
"mcp-remote@latest",
"https://api.stackone.com/mcp?x-account-id=<account_id>",
"--header",
"Authorization: Basic <YOUR_BASE64_TOKEN>"
]
}
}
}Check More support-ticketing MCP Servers
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Platform Resources
MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
11 min
Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
10 min
Indirect Prompt Injection Defense for MCP Tools: A Technical Guide
MCP tools that read emails, CRM records, and tickets are indirect prompt injection vectors. Here's how we built a two-tier defense that scans tool results in ~11ms.
12 min
MCP vs A2A: Architecture, Security, and When to Use Each
MCP vs A2A: what each protocol standardizes, how they differ, their shared security risks including indirect prompt injection, and when to use one, both, or a hybrid architecture.
12 min
MCP vs API: What 200+ Connector Builds Taught Us
MCP wraps APIs, it doesn't replace them. After building 200+ connectors that serve both, here's when each approach wins.
14 min read
BMC Helix ITSM (Remedy) MCP Server FAQ
Does StackOne have a BMC Helix ITSM (Remedy) MCP server?
Yes. StackOne offers a hosted BMC Helix ITSM (Remedy) MCP server with 37 pre-built actions, and every action is tested and QA'd by StackOne. Connect it to Claude, Cursor, and any other MCP client, or to any agent framework through the AI Action SDK. It ships with managed agent authentication, prompt injection defense, and tool discovery with server-side execution that preserve your agent's context window and keep reasoning performance.
BMC Helix ITSM (Remedy) MCP server vs direct API integration — what's the difference?
A BMC Helix ITSM (Remedy) MCP server and direct API integration serve different use cases. Direct API integration is for software-to-software — backend code calling BMC Helix ITSM (Remedy). A BMC Helix ITSM (Remedy) MCP server is for AI agents — MCP clients like Claude and Cursor, plus framework agents built with OpenAI, LangChain, or Vercel AI — discovering and calling BMC Helix ITSM (Remedy) at runtime. StackOne provides both.
How does BMC Helix ITSM (Remedy) authentication work for AI agents?
BMC Helix ITSM (Remedy) authentication for AI agents works through a StackOne Connect Session. Create one via the dashboard or the SDK — you get an auth link and ready-to-paste config for Claude Desktop, Cursor, and other MCP clients. Your user authenticates their own BMC Helix ITSM (Remedy) account; StackOne handles token exchange, storage, and refresh. Credentials never reach the LLM, and each user is isolated via
origin_owner_id.Are BMC Helix ITSM (Remedy) MCP tools vulnerable to prompt injection?
Yes — BMC Helix ITSM (Remedy) MCP tools can be vulnerable to indirect prompt injection. Any tool that reads user-written content — documents, messages, tickets, records, or free-text fields — is a potential vector. StackOne Defender scans every tool response before it enters the agent's context — regex patterns in ~1ms, then a MiniLM classifier in ~4ms. 88.7% accuracy, CPU-only.
What is the context bloat of a BMC Helix ITSM (Remedy) agent and how do I avoid it?
Context bloat happens when BMC Helix ITSM (Remedy) tool schemas and API responses eat your BMC Helix ITSM (Remedy) agent's memory, preventing it from reasoning effectively. A single BMC Helix ITSM (Remedy) query can return a massive JSON response, and connecting multiple tools compounds the problem. Tools Discovery and Code Mode reduce context bloat — loading only relevant tools per query and keeping raw responses out of the agent's context.
Can I limit which actions my BMC Helix ITSM (Remedy) agent can access?
Yes — you can limit which actions your BMC Helix ITSM (Remedy) agent can access directly from the StackOne dashboard. Toggle actions on or off, or restrict them to specific accounts, with no code changes to your agent. Session tokens can be scoped to exact actions so if one leaks, exposure stays contained.
Can I create custom agent actions for my BMC Helix ITSM (Remedy) MCP server?
Yes — you can create custom agent actions for your BMC Helix ITSM (Remedy) MCP server using Connector Builder. It's an integration agent your coding assistant (Claude Code, Cursor, or Copilot) can invoke to research BMC Helix ITSM (Remedy)'s API, generate production-ready connector YAML, test against the live API, and validate before you ship.
When should I NOT use a BMC Helix ITSM (Remedy) MCP server?
Skip a BMC Helix ITSM (Remedy) MCP server if your integration is purely software-to-software — direct BMC Helix ITSM (Remedy) API integration is simpler when no AI agent is involved. For deterministic, compliance-critical operations (financial transactions, regulatory reporting), direct API gives you predictable behavior without agent-driven decision-making. MCP shines when AI agents need to dynamically discover and call BMC Helix ITSM (Remedy) actions at runtime.
What AI frameworks and AI clients does the StackOne BMC Helix ITSM (Remedy) MCP server support?
The StackOne BMC Helix ITSM (Remedy) MCP server supports both. MCP clients (paste-and-go apps): Claude Desktop, Claude Code, Cursor, VS Code, Goose. Agent frameworks (code SDKs you build with): OpenAI Agents SDK, Anthropic, Vercel AI, Google ADK, CrewAI, Pydantic AI, LangChain, LangGraph, Azure AI Foundry.
Put your AI agents to work
All the tools you need to build and scale AI agent integrations, with best-in-class connectivity, execution, and security.