Zendesk

Live 72 Actions 109 Events

Zendesk Integration for AI Agents

Connect your AI agent to 72 QA'd Zendesk actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 109 events to subscribe to.

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Zendesk AI Agent Actions

72 production-ready actions for your agent to do more on Zendesk.

Read the Zendesk docs

72 Actions

List Brands - Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Show Brand - Retrieve complete details for a single brand by its numeric Zendesk ID

Create Brand - Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Update Brand - Update one or more properties of an existing brand by its ID

Delete Brand - Soft-delete a brand from the Zendesk account by its ID

Update Brand Logo - Upload a logo image for a brand, replacing any logo already set

Delete Brand Logo - Remove the logo currently set on a brand

Check Host Mapping Validity - Check whether a custom hostname is a valid host mapping for a Zendesk subdomain before assigning it to a brand

Check Brand Host Mapping Validity - Check whether the host mapping already assigned to a specific brand is still valid

Count Tickets - Get an approximate total count of tickets in the Zendesk account

Count Users - Get an approximate total count of users in the Zendesk account

Count Organizations - Get an approximate total count of organizations in the Zendesk account

List Group Memberships - Retrieve all agent-to-group memberships in the Zendesk account

Show Group Membership - Retrieve a single agent-to-group membership record by its numeric ID

Create Group Membership - Add an agent to a group, optionally making it the agent's default group

Delete Group Membership - Remove an agent from a group by the membership record's numeric ID

List Groups - Retrieve a paginated list of all agent groups in the Zendesk account

Show Group - Retrieve complete details for a single agent group by its numeric Zendesk ID

Create Group - Create a new agent group for organizing ticket routing and agent assignment workflows

Update Group - Update the name, description, or visibility of an existing agent group by its ID

Delete Group - Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

List Organization Memberships - Retrieve all user-to-organization memberships in the Zendesk account

Show Organization Membership - Retrieve a single user-to-organization membership record by its numeric ID

Create Organization Membership - Add a user to an organization, optionally making it the user's default organization

Delete Organization Membership - Remove a user from an organization by the membership record's numeric ID

List Organizations - Retrieve a paginated list of all organizations in the Zendesk account

Show Organization - Retrieve complete details for a single organization by its numeric Zendesk ID

Search Organizations - Look up organizations by external ID or name using case-insensitive exact matching

Create Organization - Create a new organization to group end users and control ticket visibility and routing

Update Organization - Update one or more properties of an existing organization by its ID

Delete Organization - Permanently delete an organization from the Zendesk account by its ID

List Search Results - Search Zendesk tickets, users, organizations, and groups using Zendesk's powerful query string syntax with filters, operators, and wildcards

List Tags - Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Search Tags - Autocomplete search for tags by name prefix to find registered and recently used tags

Count Tags - Get an approximate total count of all tags in the Zendesk account

List Resource Tags - Retrieve all tags currently applied to a specific ticket by its ID

Add Tags - Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Set Tags - Replace all existing tags on a ticket with a new set of tags

Remove Tags - Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision protection

Show Attachment - Retrieve metadata and the download URL for a single attachment by its attachment ID

Upload Files - Upload a file to Zendesk and receive an upload token for attaching it to a ticket comment

List Ticket Comments - Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

List Ticket Fields - Retrieve all ticket field definitions configured in the Zendesk account, including system and custom fields

Show Ticket Field - Retrieve a single ticket field definition by its numeric ID

Create Ticket Field - Create a custom ticket field of a given type, such as a dropdown, checkbox, or multi-select

Update Ticket Field - Update the title, options, or visibility of an existing ticket field by its numeric ID

Delete Ticket Field - Permanently delete a custom ticket field by its numeric ID

List Ticket Forms - Retrieve the ticket forms configured in the Zendesk account

Show Ticket Form - Retrieve the full configuration of a single ticket form by its numeric ID

Create Ticket Form - Create a new ticket form defining which ticket fields are presented and in what order

Update Ticket Form - Update one or more properties of an existing ticket form by its ID

Delete Ticket Form - Delete a ticket form from the Zendesk account by its ID

List Tickets - Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Show Ticket - Retrieve complete details for a single support ticket by its numeric Zendesk ID

Create Ticket - Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and custom fields

Update Ticket - Update an existing ticket's properties, add a comment, change status, reassign it, or modify tags and custom fields

Delete Ticket - Delete a ticket by its numeric Zendesk ID (moved to deleted tickets, where an admin can restore or purge it)

List Audits For Ticket - Retrieve the full change history of a ticket, including every field change and comment

Merge Tickets Into Target Ticket - Merge one or more source tickets into a target ticket, closing the sources

List Ticket Triggers - Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Show Ticket Trigger - Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search Ticket Triggers - Search for triggers by title keyword with optional filtering by active status, category, and sorting

Create Trigger - Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Update Ticket Trigger - Update an existing trigger's title, conditions, actions, or settings (note - conditions and actions arrays are fully replaced, not merged)

Delete Ticket Trigger - Permanently delete a trigger from the Zendesk account by its ID

List Users - Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Show User - Retrieve complete profile details for a single Zendesk user by their numeric user ID

Show Self - Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials

Create User - Create a new end user, agent, or admin in the Zendesk account

Update User - Update the profile, role, or access settings of an existing user by their numeric ID

Delete User - Permanently delete a user by their numeric Zendesk ID

Search Users - Search for users by name, email, phone, external id, or any other user property

Zendesk Webhook Events

109 real-time Zendesk events your AI agent can subscribe to.

Webhooks for AI agents Read the Zendesk docs

109 Events

Ticket Agent Assignment Changed Webhook Processes Zendesk ticket.agent_assignment_changed events. A ticket was reassigned to another agent in Zendesk.
Ticket Attachment Linked To Comment Webhook Processes Zendesk ticket.attachment_linked_to_comment events. An attachment was linked to a ticket comment in Zendesk.
Ticket Attachment Redacted From Comment Webhook Processes Zendesk ticket.attachment_redacted_from_comment events. An attachment was permanently redacted from an existing comment on a ticket.
Ticket Brand Changed Webhook Processes Zendesk ticket.brand_changed events. The brand associated with the ticket changed.
Ticket Comment Added Webhook Processes Zendesk ticket.comment_added events. A comment was added when creating or updating a ticket.
Ticket Comment Made Private Webhook Processes Zendesk ticket.comment_made_private events. A public comment was made private after being converted to an internal note.
Ticket Comment Redacted Webhook Processes Zendesk ticket.comment_redacted events. Words or strings were permanently redacted from a ticket comment.
Ticket Created Webhook Processes Zendesk ticket.created events. A ticket was created.
Ticket CSAT Received Webhook Processes Zendesk ticket.csat_received events. CSAT was received for a ticket.
Ticket CSAT Requested Webhook Processes Zendesk ticket.csat_requested events. CSAT was requested for a ticket.
Ticket Custom Field Changed Webhook Processes Zendesk ticket.custom_field_changed events. The value of a custom ticket field changed.
Ticket Custom Status Changed Webhook Processes Zendesk ticket.custom_status_changed events. The ticket's custom status changed.
Ticket Description Changed Webhook Processes Zendesk ticket.description_changed events. The ticket's description changed.
Ticket Email CCs Changed Webhook Processes Zendesk ticket.email_ccs_changed events. Users were added to or removed from a ticket's email CCs.
Ticket External ID Changed Webhook Processes Zendesk ticket.external_id_changed events. The external ticket id changed.
Ticket Followers Changed Webhook Processes Zendesk ticket.followers_changed events. Followers on a ticket changed.
Ticket Form Changed Webhook Processes Zendesk ticket.form_changed events. The ticket's form changed.
Ticket Group Assignment Changed Webhook Processes Zendesk ticket.group_assignment_changed events. A ticket was reassigned to another group of agents.
Ticket Marked As Spam Webhook Processes Zendesk ticket.marked_as_spam events. A ticket was marked as spam.
Ticket Merged Webhook Processes Zendesk ticket.merged events. A ticket was merged.
Ticket Next SLA Breach Changed Webhook Processes Zendesk ticket.next_sla_breach_changed events. The next SLA breach time changed on a ticket.
Ticket OLA Policy Changed Webhook Processes Zendesk ticket.ola_policy_changed events. A ticket's operational-level agreements (OLA) policy changed.
Ticket Organization Changed Webhook Processes Zendesk ticket.organization_changed events. The ticket's organization changed.
Ticket Permanently Deleted Webhook Processes Zendesk ticket.permanently_deleted events. A ticket was permanently deleted.
Ticket Priority Changed Webhook Processes Zendesk ticket.priority_changed events. A ticket's priority changed.
Ticket Problem Link Changed Webhook Processes Zendesk ticket.problem_link_changed events. The problem id associated with an incident type ticket changed.
Ticket Requester Changed Webhook Processes Zendesk ticket.requester_changed events. The ticket requester changed.
Ticket Schedule Changed Webhook Processes Zendesk ticket.schedule_changed events. A ticket's schedule changed.
Ticket SLA Policy Changed Webhook Processes Zendesk ticket.sla_policy_changed events. A ticket's SLA policy changed.
Ticket Soft Deleted Webhook Processes Zendesk ticket.soft_deleted events. A ticket was soft deleted.
Ticket Status Changed Webhook Processes Zendesk ticket.status_changed events. A ticket's status changed.
Ticket Subject Changed Webhook Processes Zendesk ticket.subject_changed events. A ticket's subject changed.
Ticket Submitter Changed Webhook Processes Zendesk ticket.submitter_changed events. The submitter of a ticket changed.
Ticket Tags Changed Webhook Processes Zendesk ticket.tags_changed events. A ticket's tags changed.
Ticket Task Due At Changed Webhook Processes Zendesk ticket.task_due_at_changed events. The due date and time for a task on a ticket changed.
Ticket Type Changed Webhook Processes Zendesk ticket.type_changed events. The ticket type changed.
Ticket Undeleted Webhook Processes Zendesk ticket.undeleted events. A previously deleted ticket is restored to its active state.
User Active Changed Webhook Processes Zendesk user.active_changed events. A user's active status changed.
User Alias Changed Webhook Processes Zendesk user.alias_changed events. A user's alias changed.
User Created Webhook Processes Zendesk user.created events. A user was created.
User Custom Field Changed Webhook Processes Zendesk user.custom_field_changed events. A custom user field value changed.
User Custom Role Changed Webhook Processes Zendesk user.custom_role_changed events. A user's custom role changed.
User Default Group Changed Webhook Processes Zendesk user.default_group_changed events. A user's default group changed.
User Deleted Webhook Processes Zendesk user.deleted events. A user was deleted.
User Details Changed Webhook Processes Zendesk user.details_changed events. A user's details changed.
User External ID Changed Webhook Processes Zendesk user.external_id_changed events. A user's external id changed.
User Group Membership Created Webhook Processes Zendesk user.group_membership_created events. A user was added to a group.
User Group Membership Deleted Webhook Processes Zendesk user.group_membership_deleted events. A user was removed from a group.
User Identity Changed Webhook Processes Zendesk user.identity_changed events. A user's identity changed.
User Identity Created Webhook Processes Zendesk user.identity_created events. A user's identity was created.
User Identity Deleted Webhook Processes Zendesk user.identity_deleted events. A user's identity was deleted.
User Last Login Changed Webhook Processes Zendesk user.last_login_changed events. A user's last login time changed. The last login date is updated only if the previous login occurred more than 20 minutes ago.
User Merged Webhook Processes Zendesk user.merged events. A user was merged with another user.
User Name Changed Webhook Processes Zendesk user.name_changed events. A user's name changed.
User Notes Changed Webhook Processes Zendesk user.notes_changed events. A user's notes changed.
User Only Private Comments Changed Webhook Processes Zendesk user.only_private_comments_changed events. Whether a user can only add private comments changed.
User Organization Membership Created Webhook Processes Zendesk user.organization_membership_created events. A user was added to an organization.
User Organization Membership Deleted Webhook Processes Zendesk user.organization_membership_deleted events. A user was removed from an organization.
User Password Changed Webhook Processes Zendesk user.password_changed events. A user's password changed.
User Photo Changed Webhook Processes Zendesk user.photo_changed events. A user's photo changed.
User Role Changed Webhook Processes Zendesk user.role_changed events. A user's role changed.
User Suspended Changed Webhook Processes Zendesk user.suspended_changed events. A user's suspended status changed.
User Tags Changed Webhook Processes Zendesk user.tags_changed events. A user's tags changed.
User Time Zone Changed Webhook Processes Zendesk user.time_zone_changed events. A user's time zone changed.
Organization Created Webhook Processes Zendesk organization.created events. An organization was created.
Organization Custom Field Changed Webhook Processes Zendesk organization.custom_field_changed events. A custom organization field value changed.
Organization Deleted Webhook Processes Zendesk organization.deleted events. An organization was deleted.
Organization External ID Changed Webhook Processes Zendesk organization.external_id_changed events. An organization's external id changed.
Organization Name Changed Webhook Processes Zendesk organization.name_changed events. An organization's name changed.
Organization Tags Changed Webhook Processes Zendesk organization.tags_changed events. An organization's tags changed.
Article Author Changed Webhook Processes Zendesk article.author_changed events. A help center article's author was changed.
Article Comment Changed Webhook Processes Zendesk article.comment_changed events. A help center article comment was edited.
Article Comment Created Webhook Processes Zendesk article.comment_created events. A help center article comment was created.
Article Comment Published Webhook Processes Zendesk article.comment_published events. A help center article comment was published.
Article Comment Unpublished Webhook Processes Zendesk article.comment_unpublished events. A help center article comment was marked as spam, hidden for moderation, or deleted.
Article Published Webhook Processes Zendesk article.published events. A help center article was published.
Article Subscription Created Webhook Processes Zendesk article.subscription_created events. A help center article subscription was created.
Article Unpublished Webhook Processes Zendesk article.unpublished events. A help center article was unpublished.
Article Vote Changed Webhook Processes Zendesk article.vote_changed events. A vote was changed on a help center article.
Article Vote Created Webhook Processes Zendesk article.vote_created events. A vote was added to a help center article.
Article Vote Removed Webhook Processes Zendesk article.vote_removed events. A vote was removed from a help center article.
Community Post Changed Webhook Processes Zendesk community_post.changed events. A community post was changed.
Community Post Comment Changed Webhook Processes Zendesk community_post.comment_changed events. A community post comment was changed.
Community Post Comment Created Webhook Processes Zendesk community_post.comment_created events. A community post comment was created.
Community Post Comment Published Webhook Processes Zendesk community_post.comment_published events. A community post comment was published.
Community Post Comment Unpublished Webhook Processes Zendesk community_post.comment_unpublished events. A community post comment was marked as spam, hidden for moderation, or deleted.
Community Post Comment Vote Changed Webhook Processes Zendesk community_post.comment_vote_changed events. A vote was changed on a community post comment.
Community Post Comment Vote Created Webhook Processes Zendesk community_post.comment_vote_created events. A vote was added to a community post comment.
Community Post Created Webhook Processes Zendesk community_post.created events. A community post was created.
Community Post Published Webhook Processes Zendesk community_post.published events. A community post was published.
Community Post Subscription Created Webhook Processes Zendesk community_post.subscription_created events. A user subscribed to a community post.
Community Post Unpublished Webhook Processes Zendesk community_post.unpublished events. A community post was unpublished.
Community Post Vote Changed Webhook Processes Zendesk community_post.vote_changed events. A vote was changed on a community post.
Community Post Vote Created Webhook Processes Zendesk community_post.vote_created events. A vote was added to a community post.
Community Post Vote Removed Webhook Processes Zendesk community_post.vote_removed events. A vote was removed from a community post.
Agent Channel Created Webhook Processes Zendesk agent.channel_created events. An agent gained access to a specific channel.
Agent Channel Deleted Webhook Processes Zendesk agent.channel_deleted events. An agent lost access to a specific channel. This could be the result of role, permission, or account changes.
Agent Groups Updated Webhook Processes Zendesk agent.groups_updated events. An agent's group memberships were updated.
Agent Max Capacity Changed Webhook Processes Zendesk agent.max_capacity_changed events. The maximum number of work items per channel that can be assigned to an agent changed.
Agent State Changed Webhook Processes Zendesk agent.state_changed events. An agent's status for a specific channel changed.
Agent Unified State Changed Webhook Processes Zendesk agent.unified_state_changed events. An agent's unified or custom status changed.
Agent Work Item Added Webhook Processes Zendesk agent.work_item_added events. A ticket, messaging conversation, or incoming call was assigned to an agent.
Agent Work Item Removed Webhook Processes Zendesk agent.work_item_removed events. A ticket, messaging conversation, or incoming call previously assigned to an agent was removed.
Agent Work Item Updated Webhook Processes Zendesk agent.work_item_updated events. A ticket, messaging conversation, or incoming call previously assigned to an agent was updated.
Chat Ticket Listening Agents Changed Webhook Processes Zendesk chat_ticket.listening_agents_changed events. The agents listening to a chat conversation changed.
Chat Ticket Member Joined Webhook Processes Zendesk chat_ticket.member_joined events. A member joined a chat conversation.
Messaging Ticket Message Added Webhook Processes Zendesk messaging_ticket.message_added events. A chat message was added by an end user, agent, or trigger.
Omnichannel Config Omnichannel Routing Feature Changed Webhook Processes Zendesk omnichannel_config.omnichannel_routing_feature_changed events. Omnichannel routing was turned on or off.
Access Log Created Webhook Processes Zendesk access_log.created events. An access log was created.

Zendesk AI Agent Use Cases

Connect your AI agent to Zendesk and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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Post-Demo Follow-Up

Use StackOne to connect your AI agent to your CRM, email, and calendar tools to automate post-demo follow-up.

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Integration Infrastructure for Zendesk AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Zendesk MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Zendesk action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."