Zendesk

Live 72 Actions

Zendesk Integration for AI Agents

Connect your AI agent to 72 Zendesk actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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Zendesk AI Agent Actions

72 production-ready actions for your agent to do more on Zendesk.

Read the Zendesk docs

72 Actions

List Brands - Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Show Brand - Retrieve complete details for a single brand by its numeric Zendesk ID

Create Brand - Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Update Brand - Update one or more properties of an existing brand by its ID

Delete Brand - Soft-delete a brand from the Zendesk account by its ID

Update Brand Logo - Upload a logo image for a brand, replacing any logo already set

Delete Brand Logo - Remove the logo currently set on a brand

Check Host Mapping Validity - Check whether a custom hostname is a valid host mapping for a Zendesk subdomain before assigning it to a brand

Check Brand Host Mapping Validity - Check whether the host mapping already assigned to a specific brand is still valid

Count Tickets - Get an approximate total count of tickets in the Zendesk account

Count Users - Get an approximate total count of users in the Zendesk account

Count Organizations - Get an approximate total count of organizations in the Zendesk account

List Group Memberships - Retrieve all agent-to-group memberships in the Zendesk account

Show Group Membership - Retrieve a single agent-to-group membership record by its numeric ID

Create Group Membership - Add an agent to a group, optionally making it the agent's default group

Delete Group Membership - Remove an agent from a group by the membership record's numeric ID

List Groups - Retrieve a paginated list of all agent groups in the Zendesk account

Show Group - Retrieve complete details for a single agent group by its numeric Zendesk ID

Create Group - Create a new agent group for organizing ticket routing and agent assignment workflows

Update Group - Update the name, description, or visibility of an existing agent group by its ID

Delete Group - Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

List Organization Memberships - Retrieve all user-to-organization memberships in the Zendesk account

Show Organization Membership - Retrieve a single user-to-organization membership record by its numeric ID

Create Organization Membership - Add a user to an organization, optionally making it the user's default organization

Delete Organization Membership - Remove a user from an organization by the membership record's numeric ID

List Organizations - Retrieve a paginated list of all organizations in the Zendesk account

Show Organization - Retrieve complete details for a single organization by its numeric Zendesk ID

Search Organizations - Look up organizations by external ID or name using case-insensitive exact matching

Create Organization - Create a new organization to group end users and control ticket visibility and routing

Update Organization - Update one or more properties of an existing organization by its ID

Delete Organization - Permanently delete an organization from the Zendesk account by its ID

List Search Results - Search Zendesk tickets, users, organizations, and groups using Zendesk's powerful query string syntax with filters, operators, and wildcards

List Tags - Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Search Tags - Autocomplete search for tags by name prefix to find registered and recently used tags

Count Tags - Get an approximate total count of all tags in the Zendesk account

List Resource Tags - Retrieve all tags currently applied to a specific ticket by its ID

Add Tags - Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Set Tags - Replace all existing tags on a ticket with a new set of tags

Remove Tags - Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision protection

Show Attachment - Retrieve metadata and the download URL for a single attachment by its attachment ID

Upload Files - Upload a file to Zendesk and receive an upload token for attaching it to a ticket comment

List Ticket Comments - Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

List Ticket Fields - Retrieve all ticket field definitions configured in the Zendesk account, including system and custom fields

Show Ticket Field - Retrieve a single ticket field definition by its numeric ID

Create Ticket Field - Create a custom ticket field of a given type, such as a dropdown, checkbox, or multi-select

Update Ticket Field - Update the title, options, or visibility of an existing ticket field by its numeric ID

Delete Ticket Field - Permanently delete a custom ticket field by its numeric ID

List Ticket Forms - Retrieve the ticket forms configured in the Zendesk account

Show Ticket Form - Retrieve the full configuration of a single ticket form by its numeric ID

Create Ticket Form - Create a new ticket form defining which ticket fields are presented and in what order

Update Ticket Form - Update one or more properties of an existing ticket form by its ID

Delete Ticket Form - Delete a ticket form from the Zendesk account by its ID

List Tickets - Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Show Ticket - Retrieve complete details for a single support ticket by its numeric Zendesk ID

Create Ticket - Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and custom fields

Update Ticket - Update an existing ticket's properties, add a comment, change status, reassign it, or modify tags and custom fields

Delete Ticket - Permanently delete a ticket by its numeric Zendesk ID

List Audits For Ticket - Retrieve the full change history of a ticket, including every field change and comment

Merge Tickets Into Target Ticket - Merge one or more source tickets into a target ticket, closing the sources

List Ticket Triggers - Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Show Ticket Trigger - Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search Ticket Triggers - Search for triggers by title keyword with optional filtering by active status, category, and sorting

Create Trigger - Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Update Ticket Trigger - Update an existing trigger's title, conditions, actions, or settings (note - conditions and actions arrays are fully replaced, not merged)

Delete Ticket Trigger - Permanently delete a trigger from the Zendesk account by its ID

List Users - Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Show User - Retrieve complete profile details for a single Zendesk user by their numeric user ID

Show Self - Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials

Create User - Create a new end user, agent, or admin in the Zendesk account

Update User - Update the profile, role, or access settings of an existing user by their numeric ID

Delete User - Permanently delete a user by their numeric Zendesk ID

Search Users - Search for users by name, email, phone, external id, or any other user property

Zendesk AI Agent Use Cases

Connect your AI agent to Zendesk and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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Post-Demo Follow-Up

Use StackOne to connect your AI agent to your CRM, email, and calendar tools to automate post-demo follow-up.

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More Customer Support use cases More Sales & CRM use cases

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Integration Infrastructure for Zendesk AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Zendesk MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Zendesk action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."