Intercom Integration for AI Agents
Connect your AI agent to 113 QA'd Intercom actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 117 events to subscribe to.
Intercom AI Agent Actions
113 production-ready actions for your agent to do more on Intercom.
113 Actions
List Admins - List all admins in Intercom workspace
Get Admin - Retrieve a specific admin by ID
Get Current Admin - Retrieve the currently authenticated admin
Set Admin Away Status - Set an admin's away mode status
List Admin Activity Logs - List activity logs for admins
List Contacts - List all contacts in Intercom
Get Contact - Retrieve a specific contact by ID
Get Contact By External ID - Retrieve a contact by external ID
Create Contact - Create a new contact in Intercom
Update Contact - Update an existing contact
Delete Contact - Delete a contact from Intercom
Search Contacts - Search for contacts using filters
Merge Contacts - Merge a lead into an existing user
Archive Contact - Archive a contact
Unarchive Contact - Unarchive a contact
Block Contact - Block a contact
List Contact Companies - List all companies attached to a contact
List Attached Contacts - List all contacts attached to a company
Attach A Contact To A Company - Attach a Contact to a Company
Detach A Contact From A Company - Detach a contact from a company
List Contact Notes - List all notes for a contact
Create Contact Note - Create a note for a contact
List Contact Segments - List all segments for a contact
List Contact Tags - List all tags for a contact
Add Tag To Contact - Add a tag to a contact
Remove Tag From Contact - Remove a tag from a contact
List Contact Subscriptions - List all subscriptions for a contact
Attach Subscription To Contact - Attach a subscription type to a contact
Detach Subscription From Contact - Detach a subscription type from a contact
List Articles - List all articles
Get Article - Retrieve a specific article by ID
Create Article - Create a new article
Update Article - Update an existing article
Delete Article - Delete an article
Search Articles - Search for articles
List Collections - List all Help Center collections
Get Collection - Retrieve a Help Center collection by ID
List Internal Articles - List all internal articles
Create Internal Article - Create a new internal article
Get Internal Article - Retrieve a specific internal article by ID
Delete Internal Article - Delete an internal article
Update Internal Article - Update an existing internal article
Search Internal Articles - Search for internal articles by folder
Get Job Status - Retrieve the status of an asynchronous job
Get Note - Retrieve a specific note by ID
List Segments - List all segments
Get Segment - Retrieve a specific segment by ID
List Subscription Types - List all subscription types in your workspace
List Teams - List all teams in your workspace
Get Team - Retrieve a specific team by ID
Create Ticket Type Attribute - Create a new attribute for a ticket type
Update Ticket Type Attribute - Update an existing attribute for a ticket type
Get Ticket - Retrieve a specific ticket by ID
Create Ticket - Create a new ticket
Update Ticket - Update an existing ticket
Delete Ticket - Delete a ticket by ID
Search Tickets - Search for tickets using query filters
Reply To Ticket - Reply to a ticket with a message from an admin or on behalf of a contact
Add Tag To Ticket - Add a tag to a specific ticket
Remove Tag From Ticket - Remove a tag from a specific ticket
List Ticket States - List all ticket states for the workspace
List Away Status Reasons - List all away status reasons for the workspace
List Ticket Types - List all ticket types for the workspace
Get Ticket Type - Retrieve a specific ticket type by ID
Create Ticket Type - Create a new ticket type
Update Ticket Type - Update an existing ticket type
Enqueue Create Ticket - Enqueue ticket creation for asynchronous processing
List Tags - Retrieve all tags for the workspace
Get Tag - Retrieve a specific tag by ID
Create Tag - Create a new tag or update an existing one
Delete Tag - Delete a tag by ID
Tag Companies - Apply a tag to one or more companies
Untag Companies - Remove a tag from one or more companies
Add Tag To Conversation - Add a tag to a specific conversation
Remove Tag From Conversation - Remove a tag from a specific conversation
List All Companies - Retrieve all companies in the workspace
Retrieve Companies - Retrieve companies with filters
Scroll All Companies - Iterate over all companies using scroll API
Get Company - Retrieve a specific company by ID
Update Company - Update a company by Intercom ID
Create Or Update Company - Create a new company or update an existing one
Delete Company - Delete a company by ID
List Company Contacts - List all contacts attached to a company
List Company Segments - List all segments attached to a company
Attach Contact To Company - Attach a contact to a company
Detach Contact From Company - Remove a contact from a company
List Data Attributes - List all data attributes for the workspace
Create Data Attribute - Create a new data attribute for contacts or companies
Update Data Attribute - Update an existing data attribute in the workspace
List Data Events - List all data events with optional filtering
Submit Data Event - Submit a data event for a user
Create Event Summaries - Create event summaries for a user
List All Calls - Retrieve a list of all phone calls
Get Call - Retrieve details of a specific call
Get Call Recording - Retrieve the recording of a specific call
Get Call Transcript - Retrieve the transcript of a specific call
List Calls With Transcripts - Search and list calls that have transcripts
Create Message - Create an admin-initiated message to a contact
List Conversations - Retrieve all conversations in the workspace
Create Conversation - Create a new conversation initiated by a contact
Get Conversation - Retrieve a specific conversation by ID
Update Conversation - Update an existing conversation
Delete Conversation - Delete a conversation by ID
Search Conversations - Search for conversations using filters
Reply To Conversation - Reply to a conversation with a message
Close Conversation - Close a conversation
Open Conversation - Open a snoozed or closed conversation
Snooze Conversation - Snooze a conversation to reopen at a future time
Assign Conversation - Assign a conversation to an admin or team
Attach Contact To Conversation - Add a contact as a participant to a group conversation
Detach Contact From Conversation - Remove a contact from a group conversation
Redact Conversation Part - Redact a conversation part or source message
Convert Conversation To Ticket - Convert a conversation to a ticket
Intercom Webhook Events
117 real-time Intercom events your AI agent can subscribe to.
117 Events
- Ping Responds to Intercom's ping to verify the webhook endpoint is active.
- Company Created A new company record was created in Intercom.
- Company Deleted A company record was removed from Intercom.
- Company Updated An existing company record was modified in Intercom.
- Company Contact Attached A contact was associated with a company in Intercom.
- Company Contact Detached A contact was disassociated from a company in Intercom.
- Contact Archived A contact was archived and is no longer active in Intercom.
- Contact Deleted A contact was permanently removed from Intercom.
- Contact Email Updated A contact's email address was changed in Intercom.
- Lead Added Email An email address was added to a lead contact in Intercom.
- Lead Created A new lead contact was created in Intercom.
- Lead Signed Up A lead contact converted to a registered user in Intercom.
- Lead Tag Created A tag was applied to a lead contact in Intercom.
- Lead Tag Deleted A tag was removed from a lead contact in Intercom.
- Lead Updated A lead contact's details were modified in Intercom.
- Contact Merged Two contact records were merged into one in Intercom.
- Contact Subscribed A contact opted in to receive communications in Intercom.
- Contact Unarchived A previously archived contact was restored to active status in Intercom.
- Contact Unsubscribed A contact opted out of receiving communications in Intercom.
- User Created A new user contact was created in Intercom.
- User Tag Created A tag was applied to a user contact in Intercom.
- User Tag Deleted A tag was removed from a user contact in Intercom.
- User Updated A user contact's details were modified in Intercom.
- Conversation Admin Assigned A conversation was assigned to an admin or team member in Intercom.
- Conversation Admin Closed An admin closed a conversation in Intercom.
- Conversation Admin Noted An admin added an internal note to a conversation in Intercom.
- Conversation Admin Opened An admin opened a conversation in Intercom.
- Conversation Admin Replied An admin sent a reply in a conversation in Intercom.
- Conversation Admin Single Created An admin initiated a new one-to-one conversation with a contact in Intercom.
- Conversation Admin Snoozed An admin snoozed a conversation to revisit it later in Intercom.
- Conversation Admin Unsnoozed A previously snoozed conversation was reactivated by an admin in Intercom.
- Conversation Contact Attached A contact was added as a participant to a conversation in Intercom.
- Conversation Contact Detached A contact was removed as a participant from a conversation in Intercom.
- Conversation Deleted A conversation was permanently removed from Intercom.
- Conversation Priority Updated The priority level of a conversation was changed in Intercom.
- Conversation Rating Added A contact submitted a satisfaction rating for a conversation in Intercom.
- Conversation Read A contact read a conversation in Intercom.
- Conversation User Created A contact started a new conversation in Intercom.
- Conversation User Replied A contact sent a reply in a conversation in Intercom.
- Ticket Created A new support ticket was created in Intercom.
- Ticket State Updated The state of a support ticket was changed in Intercom.
- Ticket Note Created An internal note was added to a support ticket in Intercom.
- Ticket Admin Assigned A support ticket was assigned to an admin in Intercom.
- Ticket Team Assigned A support ticket was assigned to a team in Intercom.
- Ticket Contact Attached A contact was added as a participant to a support ticket in Intercom.
- Ticket Contact Detached A contact was removed as a participant from a support ticket in Intercom.
- Ticket Attribute Updated An attribute on a support ticket was modified in Intercom.
- Ticket Admin Replied An admin sent a reply on a support ticket in Intercom.
- Ticket Contact Replied A contact sent a reply on a support ticket in Intercom.
- Ticket Closed A support ticket was closed in Intercom.
- Ticket Rating Provided A contact submitted a satisfaction rating for a support ticket in Intercom.
- Ticket Resolved A support ticket was marked as resolved in Intercom.
- Article Created A new help center article was created in Intercom.
- Article Updated An existing help center article was modified in Intercom.
- Article Published A help center article was published and made visible to customers in Intercom.
- Article Unpublished A help center article was unpublished and hidden from customers in Intercom.
- Article Deleted A help center article was permanently removed from Intercom.
- Visitor Signed Up An anonymous visitor registered and became a known contact in Intercom.
- Admin Activity Log Event Created An admin activity log event was created in Intercom.
- Admin Added to Workspace An admin was added to the workspace in Intercom.
- Admin Away Mode Updated An admin's away mode status was updated in Intercom.
- Admin Logged In An admin logged in to Intercom.
- Admin Logged Out An admin logged out of Intercom.
- Admin Removed from Workspace An admin was removed from the workspace in Intercom.
- API Request Completed An API request was completed in Intercom.
- Audience Created A new audience was created in Intercom.
- Audience Deleted An audience was deleted from Intercom.
- Audience Member Added A member was added to an audience in Intercom.
- Audience Member Removed A member was removed from an audience in Intercom.
- Audience Updated An audience was updated in Intercom.
- Call Started A call was started in Intercom.
- Call Ended A call was ended in Intercom.
- Call Recording Available A call recording became available in Intercom.
- Call Transcription Available A call transcription became available in Intercom.
- Contact Unsubscribed from SMS A contact unsubscribed from SMS communications in Intercom.
- Content Import Source Created A content import source was created in Intercom.
- Content Import Source Deleted A content import source was deleted from Intercom.
- Content Import Source Updated A content import source was updated in Intercom.
- Content Snippet Created A content snippet was created in Intercom.
- Content Snippet Deleted A content snippet was deleted from Intercom.
- Content Snippet Updated A content snippet was updated in Intercom.
- Content Stat Banner A new banner content stat was recorded in Intercom.
- Content Stat Carousel A new carousel content stat was recorded in Intercom.
- Content Stat Chat A new chat content stat was recorded in Intercom.
- Content Stat Checklist A new checklist content stat was recorded in Intercom.
- Content Stat Custom Bot A new custom bot content stat was recorded in Intercom.
- Content Stat Email A new email content stat was recorded in Intercom.
- Content Stat News Item A new news item content stat was recorded in Intercom.
- Content Stat Post A new post content stat was recorded in Intercom.
- Content Stat Push A new push content stat was recorded in Intercom.
- Content Stat Series A new series content stat was recorded in Intercom.
- Content Stat Series Webhook A new outbound webhook content stat was recorded in Intercom.
- Content Stat SMS A new SMS content stat was recorded in Intercom.
- Content Stat Survey A new survey content stat was recorded in Intercom.
- Content Stat Tooltip Group A new tooltip group content stat was recorded in Intercom.
- Content Stat Tour A new tour content stat was recorded in Intercom.
- Conversation Part Redacted A conversation part was deleted in Intercom.
- Conversation Tagged A conversation was tagged in Intercom.
- Open Conversation Assigned to Teammate An open conversation was assigned to a teammate in Intercom.
- Conversation Company Updated The company associated with a conversation was updated in Intercom.
- Conversation Operator Replied The Operator sent a reply in a conversation in Intercom.
- Data Connector Execution Completed A data connector execution was completed in Intercom.
- Event Created A new event was created in Intercom.
- External Page Created An external page was created in Intercom.
- External Page Deleted An external page was deleted from Intercom.
- External Page Updated An external page was updated in Intercom.
- Granular Subscribe A user subscribed to a message subscription type in Intercom.
- Granular Unsubscribe A user unsubscribed from a message subscription type in Intercom.
- Help Center Created A help center was created in Intercom.
- Help Center Deleted A help center was deleted from Intercom.
- Help Center Domain Changed A help center's domain was changed in Intercom.
- Help Center Updated A help center was updated in Intercom.
- Internal Article Created An internal article was created in Intercom.
- Internal Article Deleted An internal article was deleted from Intercom.
- Internal Article Updated An internal article was updated in Intercom.
- Job Completed A job was completed in Intercom.
- Messenger Deployment Completed A messenger deployment was completed in Intercom.
Intercom AI Agent Use Cases
Connect your AI agent to Intercom and help your team scale the support operations they run by hand today.
Ticket Triage
Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.
View Voice Call Summarization
Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.
View Lead Nurture Sequences
Use StackOne to connect your AI agent to your marketing automation, CRM, and email tools to automate lead nurture email sequences.
ViewDo More, Build Less
Integration Infrastructure for Intercom AI Agents
"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."
Luna Schmid, Partner at GV
"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."
Barbry McGann, SVP at Workday Ventures
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Intercom AI agent integration resources
Webhooks for AI agents: why agentic workflows need them purpose-built
AI agents can act the moment a system changes, using webhooks. But webhooks built for software hit three limits in agentic workflows. Here is how to fix each.
7 min read
How I Vibe-Coded a Customer Success Hub Using StackOne's AI Native Integration Platform
How a non-developer vibe-coded a customer success dashboard pulling HubSpot, Pylon, PostHog, Databricks, and Fireflies through StackOne's MCP gateway.
7 min read
Unified API Limitations for AI Agent Integration: 7 Ways They Break
Unified APIs work for traditional software but fail AI agents in specific, measurable ways. Here are 7 problems we found after building both approaches, with examples from Workday, Greenhouse, Jira, and Salesforce.
14 min
Agentic Context Engineering: Why AI Agents Kill Their Own Context Windows
AI agents exceed their context windows without knowing it. Six failure patterns and seven survival architectures for agentic context engineering.
15 min
MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
11 min
Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
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Intercom integration FAQ
Do I need to create my own auth app to connect Intercom to StackOne?
Only if you use OAuth. Intercom also offers Access Token auth (no auth app needed). Generate one in your Intercom Developer Hub and paste it into the StackOne dashboard auth config for the Intercom connector. For OAuth, you'd register an app in the Intercom Developer Hub and paste Client ID and Secret instead. See the Intercom auth docs.
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