Zendesk MCP Server
for AI Agents

Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Update one or more properties of an existing brand by its ID

Soft-delete a brand from the Zendesk account by its ID

Upload a logo image for a brand, replacing any logo already set

Remove the logo currently set on a brand

Add an agent to a group, optionally making it the agent's default group

Retrieve all agent-to-group memberships in the Zendesk account

Remove an agent from a group by the membership record's numeric ID

Create a new agent group for organizing ticket routing and agent assignment workflows

Retrieve a paginated list of all agent groups in the Zendesk account

Update the name, description, or visibility of an existing agent group by its ID

Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

Add a user to an organization, optionally making it the user's default organization

Retrieve all user-to-organization memberships in the Zendesk account

Remove a user from an organization by the membership record's numeric ID

Create a new organization to group end users and control ticket visibility and routing

Retrieve a paginated list of all organizations in the Zendesk account

Look up organizations by external ID or name using case-insensitive exact matching

Update one or more properties of an existing organization by its ID

Permanently delete an organization from the Zendesk account by its ID

Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Autocomplete search for tags by name prefix to find registered and recently used tags

Replace all existing tags on a ticket with a new set of tags

Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision protection

Create a custom ticket field of a given type, such as a dropdown, checkbox, or multi-select

Retrieve all ticket field definitions configured in the Zendesk account, including system and custom fields

Update the title, options, or visibility of an existing ticket field by its numeric ID

Permanently delete a custom ticket field by its numeric ID

Create a new ticket form defining which ticket fields are presented and in what order

Retrieve the ticket forms configured in the Zendesk account

Update one or more properties of an existing ticket form by its ID

Delete a ticket form from the Zendesk account by its ID

Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and custom fields

Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Update an existing ticket's properties, add a comment, change status, reassign it, or modify tags and custom fields

Permanently delete a ticket by its numeric Zendesk ID

Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Search for triggers by title keyword with optional filtering by active status, category, and sorting

Update an existing trigger's title, conditions, actions, or settings (note - conditions and actions arrays are fully replaced, not merged)

Permanently delete a trigger from the Zendesk account by its ID

Create a new end user, agent, or admin in the Zendesk account

Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Search for users by name, email, phone, external id, or any other user property

Update the profile, role, or access settings of an existing user by their numeric ID

Permanently delete a user by their numeric Zendesk ID