ServiceNow Integration for AI Agents
Connect your AI agent to 77 ServiceNow actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 19 events to subscribe to.
ServiceNow AI Agent Actions
77 production-ready actions for your agent to do more on ServiceNow.
77 Actions
List Table Records - Retrieve records from any ServiceNow table using the Table API with filtering, pagination, and field selection support. Use list_tables to discover available tables in your instance and get_table_schema with the table_name to discover available fields for filtering and selection.
Get Table Record - Retrieve a single record by sys_id from any ServiceNow table using the Table API. Use list_tables to discover available tables and get_table_schema to see available fields.
Create Table Record - Create a new record in any ServiceNow table using the Table API with dynamic field support. Use get_table_schema with the table_name to discover required fields and all available attributes. Use get_choice_list to get valid values for choice/dropdown fields.
Update Table Record - Update an existing record in any ServiceNow table using the Table API with dynamic field support. Use get_table_schema with the table_name to discover updateable fields. Use get_choice_list to get valid values for choice/dropdown fields before updating.
Delete Table Record - Delete a record from any ServiceNow table using the Table API. Ensure you have the correct sys_id from list or get operations before deletion.
List Tables - Retrieve a list of all tables in the ServiceNow instance from sys_db_object. Returns table names, labels, super classes, and accessibility info. Use this to discover available tables before creating records.
Get Table Schema - Retrieve complete field schema for a ServiceNow table from sys_dictionary. Returns field names, types, max length, mandatory status, and reference tables. Use to discover available fields before creating/updating records.
Get Table Metadata - Retrieve detailed metadata about a specific ServiceNow table from sys_db_object including structure, parent tables, access controls, and configuration. Useful for understanding table relationships and inheritance.
List Table Columns - Retrieve simplified list of column names, labels, and types for a ServiceNow table from sys_dictionary. Returns field names, labels, data types, max length, mandatory status, and default values. Lightweight alternative to get_table_schema.
Get Choice List - Retrieve valid choices (dropdown options) for a field in a ServiceNow table from sys_choice. Returns label, value, sequence, and status for choice fields like state, priority, urgency, impact. Essential for building forms with proper validation.
Get Reference Qualifiers - Retrieve reference qualifier rules for fields that reference other tables from sys_dictionary. Returns filtering rules that limit which records can be selected (e.g., only active users for assigned_to field).
Create Table - Create a new table in ServiceNow by inserting a record into sys_db_object. This creates the table structure. Use create_table_field to add fields/columns to the table. Requires admin permissions.
Create Table Field - Add a new field/column to a ServiceNow table by inserting into sys_dictionary. Use after create_table to define the table structure. Use get_table_schema to see existing fields.
List Incidents - Retrieve a list of all incidents from ServiceNow. Use get_table_schema action with table_name=incident to discover available fields, or get_choice_list to get valid values for state, priority, urgency fields.
Get Incident - Retrieve a single incident by sys_id from ServiceNow. Use list_table_columns with table_name=incident to see all available fields you can request in sysparm_fields parameter.
Create Incident - Create a new incident in ServiceNow. Use get_table_schema with table_name=incident to discover all available fields and required fields. Use get_choice_list to get valid values for state, priority, urgency, impact fields.
Update Incident - Update an existing incident in ServiceNow. Use get_table_schema with table_name=incident to discover updateable fields. Use get_choice_list to get valid values for state, priority, urgency, impact fields.
Delete Incident - Delete an incident from ServiceNow
List Problems - Retrieve a list of all problem records from ServiceNow for root cause analysis of recurring incidents. Use get_table_schema with table_name=problem to discover available fields.
Get Problem - Retrieve a single problem record by sys_id from ServiceNow
Create Problem - Create a new problem record in ServiceNow for tracking root cause of recurring incidents. Use get_table_schema with table_name=problem to discover required fields. Use get_choice_list to get valid values for problem_state. Note that priority is auto-calculated from urgency × impact and the parent task `state` field is computed from problem_state — neither is settable on create.
Update Problem - Update an existing problem record in ServiceNow. Use get_table_schema with table_name=problem to discover updateable fields. Use get_choice_list to get valid values for problem_state. The `state` field on the parent task table is computed from problem_state and is not directly settable; priority is auto-calculated from urgency × impact.
Delete Problem - Delete a problem record from ServiceNow. Note that some problem states (e.g., Known Error) may be protected by business rules and cannot be deleted.
List Change Requests - Retrieve a list of all change request records from ServiceNow for managing planned infrastructure and service changes. Use get_table_schema with table_name=change_request to discover available fields.
Get Change Request - Retrieve a single change request record by sys_id from ServiceNow
Create Change Request - Create a new change request in ServiceNow for planned infrastructure or service modifications. Use get_table_schema with table_name=change_request to discover required fields. Use get_choice_list to get valid values for type, state, risk, impact fields.
Update Change Request - Update an existing change request in ServiceNow. Use get_table_schema with table_name=change_request to discover updateable fields. Use get_choice_list to get valid values for type, state, risk fields.
Delete Change Request - Delete a change request from ServiceNow
List Tasks - Retrieve a list of all task records from ServiceNow (base table for incidents, problems, etc.). Use get_table_schema with table_name=task to discover available fields.
Get Task - Retrieve a single task record by sys_id from ServiceNow
Create Task - Create a new task record in ServiceNow. Use get_table_schema with table_name=task to discover required fields. Use get_choice_list to get valid values for state, priority fields.
Update Task - Update an existing task record in ServiceNow. Use get_table_schema with table_name=task to discover updateable fields. Use get_choice_list to get valid values for state field.
Delete Task - Delete a task record from ServiceNow
List Service Catalog Requests - Retrieve a list of service catalog request records from ServiceNow. Use get_table_schema with table_name=sc_request to discover available fields.
Get Service Catalog Request - Retrieve a single service catalog request by sys_id from ServiceNow
Create Service Catalog Request - Create a new service catalog request in ServiceNow. Use get_table_schema with table_name=sc_request to discover required fields. Use get_choice_list to get valid values for request_state, priority fields.
Update Service Catalog Request - Update an existing service catalog request in ServiceNow
Delete Service Catalog Request - Delete a service catalog request from ServiceNow
List Service Catalog Request Items - Retrieve a list of service catalog request item records from ServiceNow (individual items within requests)
Get Service Catalog Request Item - Retrieve a single service catalog request item by sys_id from ServiceNow
Create Service Catalog Request Item - Create a new service catalog request item in ServiceNow. Required fields are request (parent sc_request sys_id) and cat_item (catalog item sys_id). Use list_catalog_requests to find request sys_ids and list_catalog_items to find cat_item sys_ids.
Update Service Catalog Request Item - Update an existing service catalog request item in ServiceNow
Delete Service Catalog Request Item - Delete a service catalog request item from ServiceNow
List Knowledge Articles - Retrieve a list of knowledge base articles from ServiceNow. Use get_table_schema with table_name=kb_knowledge to discover available fields.
Get Knowledge Article - Retrieve a single knowledge article by sys_id from ServiceNow
Create Knowledge Article - Create a new knowledge base article in ServiceNow. Use get_table_schema with table_name=kb_knowledge to discover required fields. Use get_choice_list to get valid values for workflow_state, article_type fields.
Update Knowledge Article - Update an existing knowledge base article in ServiceNow. Use get_table_schema with table_name=kb_knowledge to discover updateable fields. Use get_choice_list to get valid values for workflow_state field.
Delete Knowledge Article - Delete a knowledge article from ServiceNow
List Knowledge Categories - Retrieve a list of knowledge base categories from ServiceNow
Get Knowledge Category - Retrieve a single knowledge category by sys_id from ServiceNow
Create Knowledge Category - Create a new knowledge base category in ServiceNow
List Knowledge Bases - Retrieve a list of knowledge bases from ServiceNow
Get Knowledge Base - Retrieve a single knowledge base by sys_id from ServiceNow
Create Knowledge Base - Create a new knowledge base in ServiceNow
List User Roles - Retrieve a list of user roles from ServiceNow sys_user_role table
Get User Role - Retrieve a single user role by sys_id from ServiceNow. Use list_user_roles to find valid role sys_ids first.
List User Role Assignments - Retrieve a list of user-role assignments from ServiceNow sys_user_has_role table
Assign Role To User - Create a new user-role assignment in ServiceNow. Use list_users to find user sys_ids and list_user_roles to find role sys_ids before creating the assignment.
List Locations - Retrieve a list of company locations from ServiceNow cmn_location table
Get Location - Retrieve a single location by sys_id from ServiceNow
Create Location - Create a new location in ServiceNow
List Departments - Retrieve a list of departments from ServiceNow cmn_department table
Get Department - Retrieve a single department by sys_id from ServiceNow
Create Department - Create a new department in ServiceNow
List Users - Retrieve a list of users from ServiceNow sys_user table to get sys_id values for caller_id and assigned_to fields. Use get_table_schema with table_name=sys_user to discover available fields.
Get User - Retrieve a single user by sys_id from ServiceNow sys_user table
Create User - Create a new user in ServiceNow sys_user table. Use get_table_schema with table_name=sys_user to discover required fields and all available user attributes.
Update User - Update an existing user in ServiceNow sys_user table
Delete User - Delete a user from ServiceNow sys_user table
List Groups - Retrieve a list of assignment groups from ServiceNow sys_user_group table to get sys_id values for assignment_group field. Use get_table_schema with table_name=sys_user_group to discover available fields.
Get Group - Retrieve a single assignment group by sys_id from ServiceNow sys_user_group table
Create Group - Create a new assignment group in ServiceNow sys_user_group table. Use get_table_schema with table_name=sys_user_group to discover required fields and group attributes.
Update Group - Update an existing assignment group in ServiceNow sys_user_group table
Delete Group - Delete an assignment group from ServiceNow sys_user_group table
Create Webhook - Install a ServiceNow Business Rule that POSTs a standardized event envelope to a webhook URL whenever rows in the chosen table are inserted, updated, or deleted. Defaults to the connector's native webhook URL when `endpoint_url` is not provided.
List Webhooks - List all StackOne-managed webhook Business Rules on this ServiceNow instance.
Delete Webhook - Remove a webhook subscription by deleting its Business Rule record.
ServiceNow Webhook Events
19 real-time ServiceNow events your AI agent can subscribe to.
19 Events
- Active Check Responds to a manual ping (e.g. from the ServiceNow REST Message test button) so admins can confirm the receiver is reachable.
- Incident Created Triggered when a row in the ServiceNow `incident` table is created (operation: `insert`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Incident Updated Triggered when a row in the ServiceNow `incident` table is updated (operation: `update`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Incident Deleted Triggered when a row in the ServiceNow `incident` table is deleted (operation: `delete`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Problem Created Triggered when a row in the ServiceNow `problem` table is created (operation: `insert`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Problem Updated Triggered when a row in the ServiceNow `problem` table is updated (operation: `update`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Problem Deleted Triggered when a row in the ServiceNow `problem` table is deleted (operation: `delete`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Change Request Created Triggered when a row in the ServiceNow `change_request` table is created (operation: `insert`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Change Request Updated Triggered when a row in the ServiceNow `change_request` table is updated (operation: `update`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Change Request Deleted Triggered when a row in the ServiceNow `change_request` table is deleted (operation: `delete`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Knowledge Article Created Triggered when a row in the ServiceNow `kb_knowledge` table is created (operation: `insert`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Knowledge Article Updated Triggered when a row in the ServiceNow `kb_knowledge` table is updated (operation: `update`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Knowledge Article Deleted Triggered when a row in the ServiceNow `kb_knowledge` table is deleted (operation: `delete`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- User Created Triggered when a row in the ServiceNow `sys_user` table is created (operation: `insert`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- User Updated Triggered when a row in the ServiceNow `sys_user` table is updated (operation: `update`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- User Deleted Triggered when a row in the ServiceNow `sys_user` table is deleted (operation: `delete`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Group Created Triggered when a row in the ServiceNow `sys_user_group` table is created (operation: `insert`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Group Updated Triggered when a row in the ServiceNow `sys_user_group` table is updated (operation: `update`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
- Group Deleted Triggered when a row in the ServiceNow `sys_user_group` table is deleted (operation: `delete`). Delivered by a StackOne-installed Business Rule scoped to a single operation.
ServiceNow AI Agent Use Cases
Connect your AI agent to ServiceNow and help your team scale the finance operations they run by hand today.
Invoice Processing
Automate invoice processing with AI agents connected to your ERP, accounting software, and AP tools through StackOne.
View Accounts Receivable Dunning
Use StackOne to connect your AI agent to your accounting, CRM, and messaging systems to automate Accounts Receivable dunning and payment follow-up.
View Ticket Triage
Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.
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Integration Infrastructure for ServiceNow AI Agents
"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."
Luna Schmid, Partner at GV
"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."
Barbry McGann, SVP at Workday Ventures
Product Teams Love Building Agent Integrations With StackOne
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ServiceNow AI agent integration resources
ServiceNow webhooks for AI agents: turn IT service events into cross-app agentic workflows
Turn ServiceNow events into cross-app agentic workflows, cut token spend and lag, and get a full audit trail of every action.
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Webhooks for AI agents: why agentic workflows need them purpose-built
AI agents can act the moment a system changes, using webhooks. But webhooks built for software hit three limits in agentic workflows. Here is how to fix each.
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Unified API Limitations for AI Agent Integration: 7 Ways They Break
Unified APIs work for traditional software but fail AI agents in specific, measurable ways. Here are 7 problems we found after building both approaches, with examples from Workday, Greenhouse, Jira, and Salesforce.
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Agentic Context Engineering: Why AI Agents Kill Their Own Context Windows
AI agents exceed their context windows without knowing it. Six failure patterns and seven survival architectures for agentic context engineering.
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MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
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Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
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ServiceNow integration FAQ
Do I need to create my own auth app to connect ServiceNow to StackOne?
No, you don't need an auth app. ServiceNow supports Basic Auth (username/password) or API key auth, both pasted directly. Paste your Instance Name (subdomain before
.service-now.com) plus either credentials or the API key into the StackOne dashboard auth config for the ServiceNow connector. See the ServiceNow setup docs.Put your AI agents to work
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