Gladly

Live 65 Actions

Gladly Integration for AI Agents

Connect your AI agent to 65 Gladly actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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Gladly AI Agent Actions

65 production-ready actions for your agent to do more on Gladly.

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65 Actions

List Agents - Retrieve a list of agents in Gladly.

Get Agent - Retrieve a single agent profile by ID.

Get Agent CallRecorder - Retrieve the active call recording status for an agent.

Update Agent CallRecorder - Update the active call recording status for an agent.

Search Public Answers - Search public answers by query string.

List Public Answers - Retrieve the first 1000 public answers sorted alphabetically.

Get Public Answer - Retrieve a single public answer by ID.

Get Answers - Retrieve all answers in the organization.

Add Answer - Create a new answer in Gladly.

Get Answer - Retrieve a single answer by ID.

Update Answer - Update an existing answer by ID.

Delete Answer - Delete an answer by ID.

Get Answer Content - Retrieve the content of an answer by language and type.

Add Or Update Answer Content - Add or update the content of an answer for a specific language and type.

Delete Answer Content - Delete the content of an answer for a specific language and type.

List Audiences - Retrieve a list of audiences in Gladly.

List Business Hours - Retrieve a list of business hours configurations.

Create Business Hours - Create a new business hours configuration.

Get Business Hours - Retrieve a single business hours configuration by ID.

Update Business Hours - Update an existing business hours configuration.

Delete Business Hours - Delete a business hours configuration by ID.

Send SMS - Send an SMS message to a customer.

Send Email - Send an email message to a customer.

Get Conversations For Customer - Retrieve all conversations for a customer.

Get Conversation - Retrieve conversation metadata by ID.

List Conversation Items - Retrieve all items in a conversation timeline.

Update Conversation - Update the assignee or status of a conversation.

Create Conversation Item - Add a conversation item to a customer's timeline.

Get Conversation Item - Retrieve a single conversation item by ID.

Delete Conversation Item - Delete a conversation item by ID.

Get Conversation Item Media - Retrieve the media recording file for a conversation item.

Get Voice Transcript - Retrieve the voice transcript for a phone call or voicemail.

Get Conversation Item Attachment - Retrieve a redirect URL for an attachment on a conversation item.

Create Conversation Item For Customer - Add a conversation item to an existing customer's timeline.

Delete Conversation Item For Customer - Delete a conversation item for a specific customer.

Add Topics To Conversation - Add topics to a conversation.

Delete Topic From Conversation - Remove a topic from a conversation.

Add Note - Add an internal note to a conversation.

Get Note - Retrieve a specific note from a conversation.

Reply To Message - Send a reply to a conversation item.

Find Customers - Search for customers by email, phone number, or external ID.

Get Customer - Retrieve a customer profile by ID.

Create Customer - Create a new customer profile in Gladly.

Update Customer - Update a customer profile by ID.

Delete Customer - Delete a customer and all associated conversations.

List Events - Retrieve a stream of events from Gladly.

Get Custom Attribute - Retrieve a custom attribute (freeform topic) by ID.

List Inboxes - Retrieve a list of inboxes in Gladly.

Get Inbox - Retrieve a single inbox by ID.

Get Organization - Retrieve metadata about the Gladly organization.

Create Recipient Collection - Create a new recipient collection for an existing proactive campaign.

List Tasks - Retrieve a list of tasks for a customer.

Get Task - Retrieve a single task by ID.

Create Task - Create a new task for a customer.

Create Task For Customer - Add a task to an existing customer's conversation timeline.

Update Task - Update an existing task by ID.

Add Task Comment - Add a comment to an existing task.

Get Task Comments - Retrieve all comments for a task.

Get Task Comment - Retrieve a single task comment by ID.

List Teams - Retrieve a list of teams in Gladly.

Get Team - Retrieve a single team by ID.

List Topics - Retrieve a list of topics in Gladly.

Add Topic - Create a new topic in Gladly.

Get Topic - Retrieve a single topic by ID.

Update Topic - Update an existing topic by ID.

Gladly AI Agent Use Cases

Connect your AI agent to Gladly and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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SLA Breach Prediction

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.

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More Customer Support use cases

Do More, Build Less

Integration Infrastructure for Gladly AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Gladly MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Gladly action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."