Connect
Optimize
Secure
Live 65 Actions
Gladly MCP Server
for AI Agents
Connect your AI agent to StackOne's Gladly MCP server and give it 65 MCP tools out of the box. Auth, tool execution, and security all managed.
Gladly MCP Server
Built by 
StackOne
StackOne 
Coverage
65 Agent Actions
Create, read, update, and delete across Gladly — and extend your agent's capabilities with custom actions.
Authentication
Agent Tool Authentication
Per-user OAuth in one call. Your Gladly MCP server gets session-scoped tokens with zero credentials stored on your infra.
Agent Auth →
Security
Agent Protection
Every Gladly tool response scanned for prompt injection in milliseconds — 88.7% accuracy, all running on CPU.
Prompt Injection Defense →
Performance
Max Agent Context. Min Cost.
Free up to 96% of your agent's context window to enhance reasoning and reduce cost, on every Gladly call.
Tools Discovery →What is the Gladly MCP Server?
A Gladly MCP server lets AI agents read and write Gladly data through the Model Context Protocol — Anthropic's open standard for connecting LLMs to external tools. StackOne's Gladly MCP server ships with 65 pre-built actions, fully extensible via the Connector Builder — plus managed authentication, prompt injection defense, observability, and agent execution runtime. Connect it from MCP clients like Claude Desktop, Claude Code, Cursor, Goose, and VS Code, or from agent frameworks like OpenAI Agents SDK, LangChain, and Vercel AI SDK.
All Gladly MCP Tools
Every action from Gladly's API, ready for your agent. Create, read, update, and delete — scoped to exactly what you need.
Agents
- List Agents
Retrieve a list of agents in Gladly.
- Get Agent
Retrieve a single agent profile by ID.
Agent CallRecorders
- Get Agent CallRecorder
Retrieve the active call recording status for an agent.
- Update Agent CallRecorder
Update the active call recording status for an agent.
Public Answers
- Search Public Answers
Search public answers by query string.
- List Public Answers
Retrieve the first 1000 public answers sorted alphabetically.
- Get Public Answer
Retrieve a single public answer by ID.
Answers
- Add Answer
Create a new answer in Gladly.
- Get Answers
Retrieve all answers in the organization.
- Get Answer
Retrieve a single answer by ID.
- Update Answer
Update an existing answer by ID.
- Delete Answer
Delete an answer by ID.
Answer Contents
- Get Answer Content
Retrieve the content of an answer by language and type.
- Delete Answer Content
Delete the content of an answer for a specific language and type.
Business Hours
- Create Business Hours
Create a new business hours configuration.
- List Business Hours
Retrieve a list of business hours configurations.
- Get Business Hours
Retrieve a single business hours configuration by ID.
- Update Business Hours
Update an existing business hours configuration.
- Delete Business Hours
Delete a business hours configuration by ID.
Conversations
- Get Conversation
Retrieve conversation metadata by ID.
- Update Conversation
Update the assignee or status of a conversation.
Conversation Items
- Create Conversation Item
Add a conversation item to a customer's timeline.
- List Conversation Items
Retrieve all items in a conversation timeline.
- Get Conversation Item
Retrieve a single conversation item by ID.
- Delete Conversation Item
Delete a conversation item by ID.
Conversation Item For Customers
- Create Conversation Item For Customer
Add a conversation item to an existing customer's timeline.
- Delete Conversation Item For Customer
Delete a conversation item for a specific customer.
Notes
- Add Note
Add an internal note to a conversation.
- Get Note
Retrieve a specific note from a conversation.
Customers
- Create Customer
Create a new customer profile in Gladly.
- Get Customer
Retrieve a customer profile by ID.
- Update Customer
Update a customer profile by ID.
- Delete Customer
Delete a customer and all associated conversations.
Tasks
- Create Task
Create a new task for a customer.
- List Tasks
Retrieve a list of tasks for a customer.
- Get Task
Retrieve a single task by ID.
- Update Task
Update an existing task by ID.
Task Comments
- Add Task Comment
Add a comment to an existing task.
- Get Task Comments
Retrieve all comments for a task.
- Get Task Comment
Retrieve a single task comment by ID.
Teams
- List Teams
Retrieve a list of teams in Gladly.
- Get Team
Retrieve a single team by ID.
Topics
- Add Topic
Create a new topic in Gladly.
- List Topics
Retrieve a list of topics in Gladly.
- Get Topic
Retrieve a single topic by ID.
- Update Topic
Update an existing topic by ID.
Other (19)
- Add Or Update Answer Content
Add or update the content of an answer for a specific language and type.
- Send SMS
Send an SMS message to a customer.
- Send Email
Send an email message to a customer.
- Add Topics To Conversation
Add topics to a conversation.
- Create Recipient Collection
Create a new recipient collection for an existing proactive campaign.
- Create Task For Customer
Add a task to an existing customer's conversation timeline.
- List Audiences
Retrieve a list of audiences in Gladly.
- Get Conversations For Customer
Retrieve all conversations for a customer.
- Get Conversation Item Media
Retrieve the media recording file for a conversation item.
- Get Voice Transcript
Retrieve the voice transcript for a phone call or voicemail.
- Get Conversation Item Attachment
Retrieve a redirect URL for an attachment on a conversation item.
- List Events
Retrieve a stream of events from Gladly.
- Get Custom Attribute
Retrieve a custom attribute (freeform topic) by ID.
- List Inboxes
Retrieve a list of inboxes in Gladly.
- Get Inbox
Retrieve a single inbox by ID.
- Get Organization
Retrieve metadata about the Gladly organization.
- Delete Topic From Conversation
Remove a topic from a conversation.
- Reply To Message
Send a reply to a conversation item.
- Find Customers
Search for customers by email, phone number, or external ID.
Gladly AI Agent Use Cases
Connect your AI agent to Gladly and help your team scale the support operations they run by hand today.
Ticket Triage
Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.
View Voice Call Summarization
Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.
View SLA Breach Prediction
Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.
ViewSet Up Your Gladly MCP Server in Minutes
One endpoint. Any framework. Your agent is talking to Gladly in under 10 lines of code.
Agent Frameworks
JSON{
"mcpServers": {
"stackone": {
"command": "npx",
"args": [
"-y",
"mcp-remote@latest",
"https://api.stackone.com/mcp?x-account-id=<account_id>",
"--header",
"Authorization: Basic <YOUR_BASE64_TOKEN>"
]
}
}
}Check More Customer Support MCP Servers
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Platform Resources
MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
11 min
Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
10 min
Indirect Prompt Injection Defense for MCP Tools: A Technical Guide
MCP tools that read emails, CRM records, and tickets are indirect prompt injection vectors. Here's how we built a two-tier defense that scans tool results in ~11ms.
12 min
MCP vs A2A: Architecture, Security, and When to Use Each
MCP vs A2A: what each protocol standardizes, how they differ, their shared security risks including indirect prompt injection, and when to use one, both, or a hybrid architecture.
12 min
MCP vs API: What 200+ Connector Builds Taught Us
MCP wraps APIs, it doesn't replace them. After building 200+ connectors that serve both, here's when each approach wins.
14 min read
Gladly MCP Server FAQ
Does StackOne have a Gladly MCP server?
Yes. StackOne offers a hosted Gladly MCP server with 65 pre-built actions, and every action is tested and QA'd by StackOne. Connect it to Claude, Cursor, and any other MCP client, or to any agent framework through the AI Action SDK. It ships with managed agent authentication, prompt injection defense, and tool discovery with server-side execution that preserve your agent's context window and keep reasoning performance.
Gladly MCP server vs direct API integration — what's the difference?
A Gladly MCP server and direct API integration serve different use cases. Direct API integration is for software-to-software — backend code calling Gladly. A Gladly MCP server is for AI agents — MCP clients like Claude and Cursor, plus framework agents built with OpenAI, LangChain, or Vercel AI — discovering and calling Gladly at runtime. StackOne provides both.
How does Gladly authentication work for AI agents?
Gladly authentication for AI agents works through a StackOne Connect Session. Create one via the dashboard or the SDK — you get an auth link and ready-to-paste config for Claude Desktop, Cursor, and other MCP clients. Your user authenticates their own Gladly account; StackOne handles token exchange, storage, and refresh. Credentials never reach the LLM, and each user is isolated via
origin_owner_id.Are Gladly MCP tools vulnerable to prompt injection?
Yes — Gladly MCP tools can be vulnerable to indirect prompt injection. Any tool that reads user-written content — documents, messages, tickets, records, or free-text fields — is a potential vector. StackOne Defender scans every tool response before it enters the agent's context — regex patterns in ~1ms, then a MiniLM classifier in ~4ms. 88.7% accuracy, CPU-only.
What is the context bloat of a Gladly agent and how do I avoid it?
Context bloat happens when Gladly tool schemas and API responses eat your Gladly agent's memory, preventing it from reasoning effectively. A single Gladly query can return a massive JSON response, and connecting multiple tools compounds the problem. Tools Discovery and Code Mode reduce context bloat — loading only relevant tools per query and keeping raw responses out of the agent's context.
Can I limit which actions my Gladly agent can access?
Yes — you can limit which actions your Gladly agent can access directly from the StackOne dashboard. Toggle actions on or off, or restrict them to specific accounts, with no code changes to your agent. Session tokens can be scoped to exact actions so if one leaks, exposure stays contained.
Can I create custom agent actions for my Gladly MCP server?
Yes — you can create custom agent actions for your Gladly MCP server using Connector Builder. It's an integration agent your coding assistant (Claude Code, Cursor, or Copilot) can invoke to research Gladly's API, generate production-ready connector YAML, test against the live API, and validate before you ship.
When should I NOT use a Gladly MCP server?
Skip a Gladly MCP server if your integration is purely software-to-software — direct Gladly API integration is simpler when no AI agent is involved. For deterministic, compliance-critical operations (financial transactions, regulatory reporting), direct API gives you predictable behavior without agent-driven decision-making. MCP shines when AI agents need to dynamically discover and call Gladly actions at runtime.
What AI frameworks and AI clients does the StackOne Gladly MCP server support?
The StackOne Gladly MCP server supports both. MCP clients (paste-and-go apps): Claude Desktop, Claude Code, Cursor, VS Code, Goose. Agent frameworks (code SDKs you build with): OpenAI Agents SDK, Anthropic, Vercel AI, Google ADK, CrewAI, Pydantic AI, LangChain, LangGraph, Azure AI Foundry.
Put your AI agents to work
All the tools you need to build and scale AI agent integrations, with best-in-class connectivity, execution, and security.