Talkdesk

Live 36 Actions 7 Events

Talkdesk Integration for AI Agents

Connect your AI agent to 36 Talkdesk actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 7 events to subscribe to.

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Talkdesk AI Agent Actions

36 production-ready actions for your agent to do more on Talkdesk.

Read the Talkdesk docs

36 Actions

Get Account Details - Retrieve account details for the current Talkdesk account

Get List Of Users - List all users (agents) in the Talkdesk account

Get User Details - Retrieve a specific user by ID

Get Contacts List - List all contacts in the Talkdesk account

Get A Contact By Id - Retrieve a specific contact by ID

Delete A Contact By Id - Delete a contact from Talkdesk

Getting A List Of Cases - List all cases in the Talkdesk account

Getting Case Details - Retrieve a specific case by ID

Creating A Case - Create a new case in Talkdesk

Updating A Case - Update an existing case in Talkdesk

Deleting Cases Softly - Soft delete cases in Talkdesk

Getting A List Of Case Fields - Retrieve the list of available case fields

List Queues - List all queues in the Talkdesk account

List Queue Users - List all users assigned to a specific queue

List Campaigns - List all campaigns in the Talkdesk account

Get Campaign Details - Retrieve a specific campaign by ID

Create Or Duplicate Campaign - Create a new outbound calling campaign

Update Campaign - Update an existing campaign using JSON Patch

Delete Campaign - Delete a campaign

List Attributes - List all routing attributes

Attribute Details - Retrieve a specific routing attribute by ID

Create A New Attribute - Create a new routing attribute

Update An Attribute - Update an existing routing attribute

Remove Association Of Users To An Attribute - Remove user-attribute association

Attributes Categories List - Attributes Categories List

Create A New Attribute Category - Create a new attribute category

Get Call Recordings List - Get a list of recordings for a specific call

List Prompts (audio Files) From Studio Flows - List all audio prompts

Get A Prompt Detail By Its ID - Retrieve a specific audio prompt by ID

Create Prompt - Create a new audio prompt

Partially Updates The Prompt - Partially update an existing audio prompt

Delete A Prompt - Delete an audio prompt

Get Report Jobs By Type - Get report jobs for a specific report type

Creates A New Report Job - Create a new report job

Get Job Report Execution Details - Get report job execution details

Get Job Report Execution Result - Download report execution result

Talkdesk Webhook Events

7 real-time Talkdesk events your AI agent can subscribe to.

Webhooks for AI agents Read the Talkdesk docs

7 Events

Call Initiated Event Processes Talkdesk call initiated events when a new call begins.
Call Completed Event Processes Talkdesk call completed events when a call ends.
Interaction Created Event Processes Talkdesk interaction created events when a new interaction starts.
Interaction Updated Event Processes Talkdesk interaction updated events when an interaction changes state.
Agent Status Changed Event Processes Talkdesk agent status change events when an agent goes online, offline, or changes availability.
Contact Created Event Processes Talkdesk contact created events when a new contact is added.
Contact Updated Event Processes Talkdesk contact updated events when a contact is modified.

Talkdesk AI Agent Use Cases

Connect your AI agent to Talkdesk and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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SLA Breach Prediction

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.

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More Customer Support use cases

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Integration Infrastructure for Talkdesk AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Talkdesk MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Talkdesk action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

Start Free Book a Demo

"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."