Kustomer

Live 53 Actions

Kustomer Integration for AI Agents

Connect your AI agent to 53 Kustomer actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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Kustomer AI Agent Actions

53 production-ready actions for your agent to do more on Kustomer.

Read the Kustomer docs

53 Actions

List Customers - Retrieve a paginated list of customers

Get Customer By ID - Retrieve a single customer by ID

Create Customer - Create a new customer

Update Customer - Update an existing customer by ID (full replacement)

Update Customer Attributes - Partially update a customer's attributes by ID

Delete Customer - Delete a customer by ID

List Conversations - Retrieve a paginated list of conversations

Get Conversation By ID - Retrieve a single conversation by ID

Create Conversation - Create a new conversation associated with an existing customer

Update Conversation - Update a conversation by replacing its fields (PUT semantics)

Update Conversation Attributes - Partially update a conversation's attributes using PATCH semantics

Delete Conversation - Delete a conversation by ID

List Messages - Retrieve a paginated list of messages

Get Message By ID - Retrieve a single message by ID

Create Message - Create a new message. Requires channel, app (channel integration identifier — not a Kustomer ID), and direction. Use list_customers to get a customer ID and list_conversations to get a conversation ID if associating the message.

Update Message By ID - Replace a message by ID using full PUT semantics (replaces entire resource; use update_message_attributes_by_id for partial PATCH updates)

Update Message Attributes By ID - Partially update message attributes by ID

Get Users - Retrieve a paginated list of org users

Get User By ID - Retrieve a single user by their unique ID

Get Multiple Users By IDs - Retrieve multiple users by a comma-separated list of IDs

Create / Invite New User - Create an account for a new org user and send an invitation email

Update User By ID - Update an existing org user's profile or account settings

List Notes - Retrieve a paginated list of notes

Get Note By ID - Retrieve a single note by ID

Create Note - Create a new note

Update Note By ID - Replace a note by ID

Update Note Attributes By ID - Partially update note attributes by ID

Delete Note By ID - Delete a note by ID

Get Klasses - Retrieve a paginated list of klasses

Get Klass By ID - Retrieve a single klass by ID

Create Klass - Create a new klass

Update Klass By ID - Update an existing klass by ID

Delete Klass - Delete a klass by ID

Get KObjects (custom Objects) - Retrieve a paginated list of kobjects for a klass. Use list_klasses first to get the klass name (slug) required as a path parameter.

Get KObject (custom Object) By ID - Retrieve a single kobject by klass name and ID. Use list_klasses to get the klass name and get_kobjects to get the kobject ID.

Create KObject - Create a new kobject (custom object instance) within a klass. Use list_klasses to get the klass name (slug) required as a path parameter.

Update KObject (custom Object) By ID - Update an existing kobject by klass name and ID. Use list_klasses to get the klass name and get_kobjects to get the kobject ID.

Delete KObject (custom Object) By ID - Delete a kobject by klass name and ID. Use list_klasses to get the klass name and get_kobjects to get the kobject ID.

Get Companies - Retrieve a paginated list of companies

Get Company By ID - Retrieve a single company by its unique ID

Create Company - Create a new company

Update Company Attributes - Update an existing company by ID

Get Sub-statuses - Retrieve a paginated list of sub-statuses

Create Sub-status - Create a new sub-status

Get Sub-Status By ID - Retrieve a single sub-status by its unique ID

Update Sub-Status - Update an existing sub-status by ID

Delete Sub-Status - Delete a sub-status by ID

Bulk Create Conversations - Create multiple conversations in a single request

Bulk Batch Update Conversations - Update multiple conversations in a single request

Bulk Delete Conversations - Delete multiple conversations in a single request

Query Events Associated With Your Organization - Retrieve audit log events for your organization

Find Company KObjects (custom Objects) - Retrieve KObjects of a specific Klass associated with a company. Use list_companies to get the company ID and list_klasses to get the klass name.

Find Customer KObjects (custom Objects) - Retrieve KObjects of a specific Klass associated with a customer. Use list_customers to get the customer ID and list_klasses to get the klass name.

Kustomer AI Agent Use Cases

Connect your AI agent to Kustomer and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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Post-Demo Follow-Up

Use StackOne to connect your AI agent to your CRM, email, and calendar tools to automate post-demo follow-up.

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More Customer Support use cases More Sales & CRM use cases

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Integration Infrastructure for Kustomer AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Kustomer MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Kustomer action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."