Gorgias

Live 69 Actions 8 Events

Gorgias Integration for AI Agents

Connect your AI agent to 69 QA'd Gorgias actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 8 events to subscribe to.

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Gorgias AI Agent Actions

69 production-ready actions for your agent to do more on Gorgias.

Read the Gorgias docs

69 Actions

Get Account - Retrieve the current Gorgias account information including company details and settings

List Settings - List account settings matching the given parameters

List Customers - Retrieve a paginated list of all customers

Get Customer - Retrieve a single customer by ID

Create Customer - Create a new customer

Update Customer - Update an existing customer

Delete Customers - Delete one or more customers by their IDs

Delete Customer - Delete a single customer by ID

Merge Customers - Merge two customers into one

Set Customer Data - Set a customer's data

List Customer Custom Fields - List all custom fields for a customer

Update Customer Custom Fields - Update custom fields for a customer

Delete Customer Custom Field - Delete a customer's custom field value

List Integrations - Retrieve a paginated list of all integrations

Get Integration - Retrieve a single integration by ID

Create Integration - Create a new integration

Update Integration - Update an existing integration

Delete Integration - Delete an integration

List Macros - Retrieve a paginated list of all macros

Get Macro - Retrieve a single macro by ID

Create Macro - Create a new macro

Update Macro - Update an existing macro

Delete Macro - Delete a macro

Archive Macros - Archive multiple macros at once

Unarchive Macros - Unarchive multiple macros at once

List Messages - Retrieve a paginated list of all messages

Get Message - Retrieve a single message by ID

Create Message - Create a new message on a ticket

Update Message - Update an existing message

Delete Message - Delete a message

List Rules - Retrieve a paginated list of all rules

Get Rule - Retrieve a single rule by ID

Create Rule - Create a new rule

Update Rule - Update an existing rule

Delete Rule - Delete a rule

Update Rules Priorities - Update priorities for multiple rules at once

List Tags - Retrieve a paginated list of all tags

Get Tag - Retrieve a single tag by ID

Create Tag - Create a new tag

Update Tag - Update an existing tag

Delete Tag - Delete a tag

Delete Tags - Delete multiple tags at once

Merge Tags - Merge multiple tags into one

List Teams - Retrieve a paginated list of all teams

Get Team - Retrieve a single team by ID

Create Team - Create a new team

Update Team - Update an existing team

Delete Team - Delete a team

List Tickets - Retrieve a paginated list of all tickets

Get Ticket - Retrieve a single ticket by ID

Create Ticket - Create a new support ticket

Update Ticket - Update an existing ticket

Delete Ticket - Permanently delete a ticket

Add Tags To Ticket - Add tags to an existing ticket

Remove Tags From Ticket - Remove tags from an existing ticket

List Ticket Tags - List all tags for a ticket

Set Ticket Tags - Set a ticket's tags (replaces all existing tags)

List Users - Retrieve a paginated list of all users (agents)

Get User - Retrieve a single user by ID

Create User - Create a new user (agent)

Update User - Update an existing user

Delete User - Delete a user

List Views - Retrieve a paginated list of all views

Get View - Retrieve a single view by ID

Create View - Create a new view

Update View - Update an existing view

Delete View - Delete a view

List View Items - Retrieve tickets in a view

Search View Items - Search for items using custom view filters

Gorgias Webhook Events

8 real-time Gorgias events your AI agent can subscribe to.

Webhooks for AI agents Read the Gorgias docs

8 Events

Ticket Created Processes Gorgias ticket-created events fired when a new ticket is created in Gorgias.
Ticket Updated Processes Gorgias ticket-updated events fired when a ticket is updated (status, tags, custom fields, assignee, priority, or other attributes).
Ticket Message Created Processes Gorgias ticket-message-created events fired when a message (customer reply, agent reply, or internal note) is added to a ticket.
Ticket Message Failed Processes Gorgias ticket-message-failed events fired when an outbound message on a ticket fails to send.
Ticket Self Unsnoozed Processes Gorgias ticket-self-unsnoozed events fired when a snoozed ticket reopens automatically because its snooze period expired.
Ticket Assignment Updated Processes Gorgias ticket-assignment-updated events fired when the assignee user or assignee team of a ticket changes.
Ticket Status Updated Processes Gorgias ticket-status-updated events fired when the status of a ticket changes (for example open to closed).
Ticket Handed Over Processes Gorgias ticket-handed-over events fired when a ticket is handed over from automation (such as the Gorgias AI Agent) to a human agent.

Gorgias AI Agent Use Cases

Connect your AI agent to Gorgias and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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SLA Breach Prediction

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.

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More Customer Support use cases

Do More, Build Less

Integration Infrastructure for Gorgias AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Gorgias MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Gorgias action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."