Help Scout

Live 36 Actions 28 Events

Help Scout Integration for AI Agents

Connect your AI agent to 36 QA'd Help Scout actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 28 events to subscribe to.

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Help Scout AI Agent Actions

36 production-ready actions for your agent to do more on Help Scout.

Read the Help Scout docs

36 Actions

List Conversations - Retrieve a paginated list of conversations across one or more mailboxes.

Get Conversation - Retrieve the full details of a single conversation by its ID.

Create Conversation - Create a new conversation in a mailbox with an initial thread.

Update Conversation - Apply a single JSON Patch operation to update one field of a conversation.

Delete Conversation - Permanently delete a conversation by its ID.

List Conversation Threads - Retrieve all threads (messages, notes, replies) for a conversation.

Create Reply Thread - Add an outgoing reply to an existing conversation.

Create Note Thread - Add an internal note to an existing conversation.

Update Conversation Tags - Replace all tags on a conversation with a new set of tags.

List Customers - Retrieve a paginated list of customers with optional filters.

Get Customer - Retrieve full profile details of a single customer by their ID.

Create Customer - Create a new customer record in Help Scout.

Update Customer - Apply one or more JSON Patch operations to update a customer record.

Delete Customer - Permanently delete a customer record by its ID.

List Customer Emails - Retrieve all email addresses associated with a specific customer.

List Customer Phones - Retrieve all phone numbers associated with a specific customer.

List Mailboxes - Retrieve a list of all mailboxes in the Help Scout account.

Get Mailbox - Retrieve details of a specific mailbox by its ID.

List Mailbox Custom Fields - Retrieve all custom fields configured for a mailbox.

List Mailbox Folders - Retrieve all folders within a specific mailbox.

List Mailbox Saved Replies - Retrieve all saved replies for a mailbox.

Get Mailbox Saved Reply - Retrieve a single saved reply by its ID.

Create Mailbox Saved Reply - Create a new saved reply in a mailbox.

Update Mailbox Saved Reply - Update an existing saved reply in a mailbox.

Delete Mailbox Saved Reply - Permanently delete a saved reply from a mailbox.

List Tags - Retrieve a paginated list of all tags in the Help Scout account.

Get Tag - Retrieve a single tag by its ID.

List Teams - Retrieve a paginated list of all teams in the Help Scout account.

List Team Members - Retrieve all members of a specific team.

List Users - Retrieve a paginated list of all users (agents) in the Help Scout account.

Get User - Retrieve the full profile of a specific user by their ID.

List User Statuses - Retrieve the current availability status of all users in the Help Scout account.

Get User Status - Retrieve the current availability status of a specific user.

Get Current User - Retrieve the profile of the currently authenticated user or app.

List Workflows - Retrieve a paginated list of all workflows in the Help Scout account.

Run Workflow - Manually trigger a manual workflow on one or more conversations.

Help Scout Webhook Events

28 real-time Help Scout events your AI agent can subscribe to.

Webhooks for AI agents Read the Help Scout docs

28 Events

Active Check Responds with 200 OK to any Help Scout delivery that carries no X-HelpScout-Event header.
Conversation Created Fired when a new conversation is created in a Help Scout inbox.
Conversation Assigned Fired when a Help Scout conversation is assigned to a user.
Conversation Moved Fired when a Help Scout conversation is moved to a different inbox.
Conversation Status Updated Fired when the status of a Help Scout conversation changes (active, pending, closed, or spam).
Conversation Tags Updated Fired when tags are added to or removed from a Help Scout conversation.
Conversation Custom Fields Updated Fired when the custom field values on a Help Scout conversation are updated.
Conversation Merged Fired when two Help Scout conversations are merged into one.
Customer Reply Created Fired when a customer adds a reply to a Help Scout conversation.
Agent Reply Created Fired when a Help Scout user sends a reply on a conversation.
Note Created Fired when a Help Scout user adds an internal note to a conversation.
AI Answers Email Reply Created Fired when Help Scout AI Answers sends an email reply on a conversation.
AI Answers Email Resolution Fired when Help Scout AI Answers resolves an email conversation.
Conversation Deleted Fired when a Help Scout conversation is deleted.
Customer Created Fired when a new customer profile is created in Help Scout.
Customer Updated Fired when a Help Scout customer profile is updated.
Customer Deleted Fired when a Help Scout customer profile is deleted.
Organization Created Fired when a Help Scout organization is created.
Organization Updated Fired when a Help Scout organization is updated.
Organization Deleted Fired when a Help Scout organization is deleted.
Tag Created Fired when a Help Scout tag is created.
Tag Updated Fired when a Help Scout tag is updated.
Tag Deleted Fired when a Help Scout tag is deleted.
Satisfaction Rating Received Fired when a customer submits a satisfaction rating on a Help Scout reply.
Survey Response Received Fired when a customer responds to a Help Scout Messages survey.
User Status Changed Fired when a Help Scout user's availability status changes.
Beacon Chat Created Fired when a customer starts a new chat through a Help Scout Beacon.
Beacon Chat Customer Replied Fired when a customer replies in a Help Scout Beacon chat.

Help Scout AI Agent Use Cases

Connect your AI agent to Help Scout and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

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Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

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SLA Breach Prediction

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.

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More Customer Support use cases

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Integration Infrastructure for Help Scout AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Help Scout MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Help Scout action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."