Dixa

Live 65 Actions 33 Events

Dixa Integration for AI Agents

Connect your AI agent to 65 Dixa actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 33 events to subscribe to.

Start Free Book Demo Dixa MCP Server

Dixa AI Agent Actions

65 production-ready actions for your agent to do more on Dixa.

Read the Dixa docs

65 Actions

List Agents - List all agents and admins in the organization

Get Agent - Get an agent or admin by ID

Create Agent - Create a new agent

Patch Agent - Partially update an agent or admin

Delete Agent - Delete an agent or admin

Get Agent Presence - Get the presence status for an agent or admin

List Agents Presence - List presence status for all agents

List Agent Teams - List teams that an agent belongs to

List Contact Endpoints - List all contact endpoints in the organization

Get Contact Endpoint - Get a contact endpoint by ID

Get Conversation - Get a conversation by ID

Create Conversation - Create a new conversation

Close Conversation - Mark a conversation as closed

Reopen Conversation - Reopen a closed conversation

Followup Conversation - Follow up a conversation with expiration timestamp

Transfer Conversation To Queue - Transfer a conversation to a different queue for rerouting. Use search_conversations to find the conversation ID and list_queues to find the target queue ID.

Claim Conversation - Assign an open conversation to a specific agent. Use search_conversations to find the conversation ID and list_agents to find the agent ID.

Anonymize Conversation - Request the anonymization of a conversation

List Conversation Messages - Get all messages for a conversation

Add Conversation Message - Add a message to a conversation

List Conversation Internal Notes - Get all internal notes for a conversation

Add Conversation Internal Note - Add an internal note to a conversation

List Conversation Tags - Get all tags for a conversation

Tag Conversation - Add a tag to a conversation

Untag Conversation - Remove a tag from a conversation

List Conversation Ratings - List ratings for a conversation

Create Rating Offer - Create a rating offer for a conversation

Submit Rating Result - Submit a rating result for a conversation

List Conversation Flows - List all conversation flows in an organization

Search Conversations - Search for conversations with filters

Patch Conversation Custom Attributes - Update custom attribute values on a conversation. Map each attribute UUID (from list_custom_attributes) to its new value.

List Custom Attributes - List all custom attribute definitions

Get Custom Attribute - Get details of a custom attribute by UUID. Use list_custom_attributes first to get available UUIDs, then call this for full definition including type, label, and options.

List End Users - List all end users in the organization

Get End User - Get an end user by ID

Create End User - Create a new end user

Patch End User - Partially update an end user

Anonymize End User - Request the anonymization of an end user

Patch End User Custom Attributes - Update custom attribute values on an end user. Map each attribute UUID (from list_custom_attributes) to its new value.

List End User Conversations - List conversations requested by an end user

List Knowledge Collections - List all knowledge base collections

Get Knowledge Article - Get a knowledge base article by ID

Get Organization - Get organization details associated with the API token

List Queues - List all queues in the organization

Get Queue - Get a queue by ID

Create Queue - Create a new queue

List Queue Members - List all agents/admins that are members of a queue

Assign Agents To Queue - Assign agents/admins to a queue

List Tags - List all tags in the organization

Get Tag - Get a tag by ID

Create Tag - Create a new tag

Delete Tag - Delete a tag permanently

List Teams - List all teams in the organization

Get Team - Get a team by ID

Create Team - Create a new team

Delete Team - Delete a team

List Team Members - List all members of a team

Add Team Members - Add members to a team

Remove Team Members - Remove members from a team

List Templates - List all templates in the organization

List Webhooks - List all webhook subscriptions

Get Webhook - Get a webhook subscription by ID

Create Webhook - Create a new webhook subscription

Patch Webhook - Patch a webhook subscription

Delete Webhook - Delete a webhook subscription

Dixa Webhook Events

33 real-time Dixa events your AI agent can subscribe to.

Webhooks for AI agents Read the Dixa docs

33 Events

Conversation Created Webhook Processes Dixa CONVERSATION_CREATED events.
Conversation Open Webhook Processes Dixa CONVERSATION_OPEN events.
Conversation Pending Webhook Processes Dixa CONVERSATION_PENDING events.
Conversation Pending Expired Webhook Processes Dixa CONVERSATION_PENDING_EXPIRED events.
Conversation Closed Webhook Processes Dixa CONVERSATION_CLOSED events.
Conversation Abandoned Webhook Processes Dixa CONVERSATION_ABANDONED events.
Conversation Enqueued Webhook Processes Dixa CONVERSATION_ENQUEUED events.
Conversation Assigned Webhook Processes Dixa CONVERSATION_ASSIGNED events.
Conversation Unassigned Webhook Processes Dixa CONVERSATION_UNASSIGNED events.
Conversation Note Added Webhook Processes Dixa CONVERSATION_NOTE_ADDED events.
Conversation Message Added Webhook Processes Dixa CONVERSATION_MESSAGE_ADDED events.
Conversation Tag Added Webhook Processes Dixa CONVERSATION_TAG_ADDED events.
Conversation Tag Removed Webhook Processes Dixa CONVERSATION_TAG_REMOVED events.
Conversation Rated Webhook Processes Dixa CONVERSATION_RATED events.
Conversation Transferred Webhook Processes Dixa CONVERSATION_TRANSFERRED events.
Conversation End User Replaced Webhook Processes Dixa CONVERSATION_END_USER_REPLACED events.
Conversation Custom Attribute Updated Webhook Processes Dixa CONVERSATION_CUSTOM_ATTRIBUTE_UPDATED events.
Conversation Message Delivery Delivered Webhook Processes Dixa CONVERSATION_MESSAGE_DELIVERY_DELIVERED events.
Conversation Message Delivery Info Webhook Processes Dixa CONVERSATION_MESSAGE_DELIVERY_INFO events.
Conversation Message Delivery Failed Webhook Processes Dixa CONVERSATION_MESSAGE_DELIVERY_FAILED events.
Conversation Message Delivery Seen Webhook Processes Dixa CONVERSATION_MESSAGE_DELIVERY_SEEN events.
Conversation Message Delivery Sent Webhook Processes Dixa CONVERSATION_MESSAGE_DELIVERY_SENT events.
Conversation Message Delivery Spam Complaint Webhook Processes Dixa CONVERSATION_MESSAGE_DELIVERY_SPAM_COMPLAINT events.
Agent Banned Enduser Webhook Processes Dixa AGENT_BANNED_ENDUSER events.
Agent Unbanned Enduser Webhook Processes Dixa AGENT_UNBANNED_ENDUSER events.
Agent Banned IP Webhook Processes Dixa AGENT_BANNED_IP events.
Agent Unbanned IP Webhook Processes Dixa AGENT_UNBANNED_IP events.
Typing Started Webhook Processes Dixa TYPING_STARTED events.
SLA Evaluation Pending Webhook Processes Dixa SLA_EVALUATION_PENDING events.
SLA Evaluation Breached Webhook Processes Dixa SLA_EVALUATION_BREACHED events.
SLA Evaluation Achieved Webhook Processes Dixa SLA_EVALUATION_ACHIEVED events.
SLA Evaluation Voided Webhook Processes Dixa SLA_EVALUATION_VOIDED events.
Dixa Event Webhook Generic fallback handler that emits any Dixa event using its event_fqn as the event type.

Dixa AI Agent Use Cases

Connect your AI agent to Dixa and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

View

Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

View

SLA Breach Prediction

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.

View

More Customer Support use cases

Do More, Build Less

Integration Infrastructure for Dixa AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Dixa MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Dixa action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

Start Free Book a Demo

"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."