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Acceptable Use Policy

Last updated: March 30, 2026

StackOne Acceptable Use Policy

Effective 30 March 2026

Applicable to Order Forms signed on or after 30 March 2026.

Use of the Service is subject to this Acceptable Use Policy (this “AUP”). Capitalised terms not defined herein have the meanings given in the Terms and Conditions (the “Terms”). By accessing or using the Service, Customer agrees to be bound by this AUP.

1. Definitions

Capitalised terms not otherwise set out in this AUP shall have the meaning set out in the Terms.

2. General Use Requirements

2.1 Customer shall use the Service in accordance with the Agreement, the Documentation, and this AUP.

2.2 Customer undertakes that each User shall keep a secure password for use of the Service, that such password shall be changed regularly, and that each User password shall be kept confidential.

2.3 Customer shall:

(a) at all times comply with all Applicable Laws;

(b) comply with StackOne’s reasonable instructions from time to time in relation to use of the Service;

(c) procure that its Users use the Service in accordance with the Agreement and only for lawful purposes;

(d) be solely responsible for procuring and maintaining its network connections and for all problems arising from its network or systems;

(e) use all reasonable efforts to prevent any unauthorised access to the Service and promptly notify StackOne of any such unauthorised access;

(f) be responsible for the creation and maintenance of its technical environment regarding access to the Service; and

(g) obtain and maintain all required licences and consents for StackOne to process Customer Data and End Customer Data (where applicable).

3. Prohibited Activities

3.1 Customer shall not, and shall procure that its Users shall not, directly or indirectly:

(a) use the Service in any way that violates Applicable Laws or regulations, including data protection laws, or that constitutes fraudulent, deceptive, or objectionable activities;

(b) use the Service in any way that infringes the intellectual property or privacy rights of any third party;

(c) use the Service in any way that could cause material harm to StackOne or others, or impair another customer’s use of the Service;

(d) upload, transmit, or store any viruses, malware, worms, trojan horses, or other harmful code;

(e) probe, scan, or test the vulnerability of the Service, or breach security or authentication measures without authorisation;

(f) use or configure the Service to circumvent any restrictions or requirements under the Agreement or this AUP;

(g) make alterations to, modifications of, or derivative works based on the Service or any StackOne technology;

(h) reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;

(i) access the Service to build a competitive product or service, or engage in competitive analysis or benchmarking (other than for Customer’s internal comparison purposes);

(j) commercially exploit, redistribute, sell, rent, lease, sublicense, or transfer the Service to any third party except as contemplated by the Agreement;

(k) use the Service to provide services to third parties except as contemplated by the Agreement;

(l) remove any proprietary notices or labels on the Service; or

(m) use the Service for any illegal activities.

4. AI Features

4.1 With respect to AI Features, Customer shall not:

(a) use AI Features or any AI Content to build, train, or improve any artificial intelligence or machine learning models, or to develop products or services that compete with the Service or AI Features;

(b) use AI Features to make decisions that have legal or similarly significant effects (e.g., employment, credit, healthcare decisions) without appropriate human oversight and review; or

(c) represent the output of any AI Features as being approved, vetted, or guaranteed by StackOne.

4.2 The restrictions in this Clause 4 are without prejudice to, and shall be read together with, the fuller obligations set out in the AI Services Addendum, which governs Customer’s use of AI Features in detail. In the event of any conflict between this Clause 4 and the AI Services Addendum, the AI Services Addendum shall prevail.

5. Playground Restrictions

Customer shall not, and shall procure that its Users shall not:

(a) use the Playground for any purpose other than testing StackOne connector functionality and familiarisation with the Service;

(b) use the Playground as a general purpose AI interface for tasks unrelated to testing StackOne connectors;

(c) use the Playground to generate AI outputs for business, commercial, or operational purposes outside of connector testing;

(d) use the Playground as a substitute for, or as a means of avoiding direct engagement with or payment to, any third-party AI provider, including any provider whose models power the Playground; or

(e) permit Users who are not engaged in active connector testing or development to access the Playground on a regular or sustained basis.

For the avoidance of doubt, Action Calls made via the Playground count toward Customer’s committed Action Call volume. StackOne reserves the right to monitor Playground usage patterns to identify potential misuse. Where StackOne reasonably determines that usage is inconsistent with this clause, it may suspend or terminate Playground access pursuant to Clause 9.4 of the Terms and Conditions.

6. Customer Data

6.1 Customer shall not upload, input, store, or transmit any material that:

(a) is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable;

(b) infringes any intellectual property rights or other rights of any third party;

(c) contains viruses or other harmful code; or

(d) violates Applicable Laws.

6.2 Customer acknowledges that it is solely responsible for reviewing and vetting all outputs generated by the Service before use.

6.3 Customer acknowledges that, except as stated in the Agreement, StackOne will not be responsible for any intellectual property infringement, violation of third-party rights, or violation of laws arising from Customer Data or End Customer Data (where applicable).

7. Violations

7.1 Customer will promptly report any violations of this AUP to StackOne at legal@stackone.com and provide cooperation as requested to investigate and remedy such violation.

7.2 StackOne reserves the right, without liability, to:

(a) disable Customer’s access to any material that breaches this AUP;

(b) remove or limit access to any material that StackOne reasonably suspects to be in breach of this AUP;

(c) suspend Customer’s access to the Service; and/or

(d) terminate the Agreement for material breach.

8. Indemnity

Customer agrees to defend, indemnify, and hold harmless StackOne and its Affiliates from and against any claims, losses, damages, expenses, and costs (including reasonable legal fees) arising out of or in connection with: (a) Customer’s use of the Service in violation of this AUP; and (b) StackOne’s use of Customer Data in accordance with the Agreement.

9. General

9.1 In the event of any conflict between the Terms and this AUP, the Terms shall govern with respect to use of the Service.

9.2 This AUP may be updated by StackOne from time to time upon reasonable notice, which may be provided through the Service or by publishing an updated version at /terms/acceptable-use-policy. Continued use of the Service after an update constitutes acceptance of the updated AUP.