Unthread

Live 70 Actions

Unthread Integration for AI Agents

Connect your AI agent to 70 Unthread actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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Unthread AI Agent Actions

70 production-ready actions for your agent to do more on Unthread.

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70 Actions

Create Account - Create a new account (a company or organization record) that groups related customers and support activity in Unthread.

Get Account - Retrieve the full details of a single account by its unique ID.

Update Account - Update the details of an existing account, such as its name, primary support assignee type, or support workflow steps.

Delete Account - Permanently delete an account by its ID.

List Accounts - List accounts in the workspace with optional filtering, sorting, field selection, and cursor-based pagination.

Create Approval Request - Create an approval request on a conversation, optionally assigning it to a specific user or group for sign-off.

List Approval Requests - List all approval requests attached to a specific conversation.

Create Automation - Create an automation workflow that runs a sequence of steps when a trigger fires.

Create Automation Function - Upload automation function source code for a project, creating a new function version.

Activate Automation Function - Activate a specific automation function version for a project.

List Collaborator Types - List the collaborator types defined in the workspace, with optional filtering, sorting, field selection, and cursor pagination.

Create Conversation - Create a new conversation (support ticket) in Unthread, optionally linking it to a customer, assignee, and ticket type. Use this to open a new support case programmatically.

Get Conversation - Retrieve the full record of a single conversation by its ID, including its status, priority, assignee, and metadata. Use this after listing conversations to inspect one in detail.

Update Conversation - Update an existing conversation's status, priority, assignee, ticket-type field values, or metadata. Use this to progress a ticket, reassign it, or change its priority.

List Conversations - List conversations (support tickets) with optional filtering, sorting, field selection, and cursor pagination. Use this to search or browse tickets by status, customer, priority, or other fields.

Create Conversation Message - Add a reply message or internal private note to a conversation. Use this to respond to a customer or leave an agent-only note on a ticket.

List Conversation Messages - List the messages in a conversation thread, with optional filtering, sorting, field selection, and cursor pagination. Use this to read the full reply history of a ticket.

Add Conversation Follower - Add a follower (a user or group) to a conversation so they receive updates on the ticket. Use this to loop additional people into a support case.

Remove Conversation Follower - Remove a follower from a conversation so they stop receiving updates on the ticket. Use this to reverse add_conversation_follower.

Assign Conversation Collaborator - Assign a collaborator (a user or group) of a specific collaborator type to a conversation. Use this to attach helpers in a defined collaborator role on a ticket.

Link Conversations - Create a link between two conversations to relate them (for example duplicates or related tickets). Use this to connect a source conversation to another one.

Create Conversation External Task - Create an external task (for example a linked issue in Jira, Linear, or another connected tool) from a conversation. Use this to escalate a ticket into an engineering or project tool.

Download Conversation File - Download the full content of a file attachment from a conversation. Use this to retrieve documents or images customers or agents attached to a ticket.

List Conversation SLA Instances - List the SLA instances (deadlines and their status) tracked for a conversation, with optional filtering and cursor pagination. Use this to check whether a ticket is meeting its response or resolution targets.

Create Customer - Create a new customer (the company or end-user account you support) with an optional Slack channel link, email domains, and tags.

Get Customer - Retrieve the full record for a single customer by its unique ID.

Update Customer - Update an existing customer's details, such as its display name, autoresponder, support workflow steps, or bot handling settings.

Delete Customer - Permanently delete a customer by its unique ID.

List Customers - List customers with optional filtering, sorting, field selection, and automatic cursor pagination.

Query Knowledge Base - Run a natural-language query against the knowledge base to surface relevant articles or answers.

Create Knowledge Base Article - Create a new knowledge base article with a title and body content.

Get Knowledge Base Article - Retrieve a single knowledge base article by its ID.

Update Knowledge Base Article - Update the title, content, status, or scope of an existing knowledge base article.

Delete Knowledge Base Article - Permanently delete a knowledge base article by its ID.

List Knowledge Base Articles - List knowledge base articles with optional filtering, sorting, field selection, and cursor pagination.

Create Outbound Message - Create a proactive outbound message to send to customers, either immediately, as a draft, or scheduled for a future time.

Update Outbound Message - Update the content, recipients, or status of an existing outbound message, typically one still in draft or scheduled.

Get Outbound Message - Retrieve the full details of a single outbound message by its ID, including content, recipients, status, and schedule.

List Outbound Messages - List all outbound messages in the workspace, including drafts, scheduled, and sent messages.

Get Time Series Report - Get a time-series report of conversation metrics bucketed over a date range, for dashboards and trend analysis.

Create SLA Policy - Create a service-level agreement (SLA) policy with one or more target metrics.

List SLA Policies - List SLA policies with optional filtering, sorting, field selection, and cursor pagination.

Get SLA Policy - Retrieve a single SLA policy by its ID.

Update SLA Policy - Update the name, status, or metrics of an existing SLA policy.

Delete SLA Policy - Permanently delete an SLA policy by its ID.

List SLA Instances - List SLA instances (individual deadlines and their status) across the workspace with optional filtering.

Update Slack User Group - Update the Slack user group mapping for a user, associating an Unthread user with a Slack handle or user group. Use this to keep Slack routing and mentions in sync with your team.

List Surveys - List customer-satisfaction surveys with optional filtering, sorting, field selection, and cursor pagination.

List Survey Responses - List the individual responses submitted for a specific survey, with optional filtering, sorting, and cursor pagination.

Get Survey Analytics - Get aggregated analytics for a survey, such as overall CSAT scores, rather than individual responses.

Create Tag - Create a new tag that can later be applied to customers and conversations for labeling and filtering.

Get Tag - Retrieve the full details of a single tag by its unique ID.

Update Tag - Rename an existing tag identified by its ID.

Delete Tag - Permanently delete a tag by its ID, removing it from all customers and conversations it was applied to.

List Tags - List tags in the workspace with optional filtering, sorting, field selection, and cursor-based pagination.

Add Tag To Customers - Link a tag to one or more customers so those customers become filterable by that tag.

Add Tag To Conversations - Link a tag to one or more conversations so those conversations become filterable by that tag.

Remove Tag From Customers - Unlink a tag from one or more customers without deleting the tag itself.

Remove Tag From Conversations - Unlink a tag from one or more conversations without deleting the tag itself.

Create Ticket Type - Create a new ticket type whose custom fields define the intake form applied to conversations of that type.

Get Ticket Type - Retrieve the full record for a single ticket type by its unique ID.

Update Ticket Type - Update an existing ticket type's name, description, or the custom fields that make up its conversation form.

Delete Ticket Type - Permanently delete a ticket type by its unique ID.

List Ticket Types - List ticket types with optional filtering, sorting, field selection, and automatic cursor pagination.

List User Groups - List user groups with optional filtering, sorting, field selection, and cursor pagination.

Get User Group - Retrieve the full details of a single user group by its ID, including its description and membership filters.

Update User Group - Update an existing user group's description or membership filters.

List Users - List workspace users with optional filtering, sorting, field selection, and cursor pagination; can optionally include external users.

Get User - Retrieve the full profile of a single user by its ID.

Update User - Update the profile of an existing user, such as their display name, title, pronouns, photo, or custom attributes.

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Integration Infrastructure for Unthread AI Agents

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Unthread MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Unthread action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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Luna Schmid, Partner at GV

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