CloudTalk Integration for AI Agents
Connect your AI agent to 101 CloudTalk actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.
CloudTalk AI Agent Actions
101 production-ready actions for your agent to do more on CloudTalk.
101 Actions
List Activities - List activities attached to contacts.
Create Activity - Add an activity to an existing contact.
Update Activity - Updates the activity identified by `activityId`.
Delete Activity - Deletes the activity identified by `activityId`.
List Agents - List the agents (users) of a CloudTalk company account.
Get Agent - Get a single CloudTalk agent by ID.
Create Agent - Creates an agent.
Update Agent - Updates the agent identified by `agentId`.
Delete Agent - Deletes the agent identified by `agentId`.
List Blacklist - List blacklisted phone numbers.
Create Blacklist Number - Add a phone number to the blacklist.
Update Blacklist Number - Update a blacklisted phone number.
Delete Blacklist Number - Remove a phone number from the blacklist.
List Calls - Returns call history.
Get Call - Get the full analytics record of one call, including timings, call-flow steps, agents, contacts and tags.
Download Call Recording - Download the WAV recording of a call as base64.
Delete Call Recording - Permanently delete the recording of a call.
Create Call - Place an outbound call from an agent to a phone number.
Create CueCard - Push a CueCard with guidance to the agent handling a live call.
List Campaigns - Returns the account's campaigns.
Create Campaign - Creates a campaign.
Update Campaign - Update a core call campaign.
Delete Campaign - Deletes the campaign identified by `id`.
List Contacts - Returns contacts together with their phone numbers, email addresses and custom attributes.
Get Contact - Returns one contact in full — the contact record plus its phone numbers, email addresses, tags, custom attributes and external URLs.
Create Contact - Creates a contact.
Update Contact - Update an existing contact; only the fields you send are changed.
Delete Contact - Deletes the contact identified by `contactId`.
List Contact Attributes - List the custom attributes that can be set on contacts.
Assign Contact Tags - Assign contact tags to a contact.
Unassign Contact Tags - Unassign contact tags from a contact.
Bulk Contact Actions - Run up to 10 contact and activity create, update or delete commands in one request.
Get Call Summary - Returns the AI-generated summary of a completed call.
Get Call Overall Sentiment - Returns the sentiment scored across a completed call as a whole — one of `very negative`, `negative`, `neutral`, `positive` or `very positive`.
Get Call Talk-Listen Ratio - Get how long each participant spoke during a completed call.
List Call Topics - Returns the topics detected in a completed call, each with a weight and the transcript spans it was drawn from.
Get Call Transcription - Returns the transcript of a completed call as time-stamped segments, each attributed to a caller, together with the detected language.
Get Call Smart Notes - Returns the structured notes generated for a completed call — call details, action items, decisions made, open questions and any dates or deadlines mentioned.
Get Call Details Link - Returns a link to the call's detail page in CloudTalk analytics.
List Countries - Returns every country CloudTalk recognises, with the `country_id` values used by the contact endpoints.
List Dialer Campaigns - Returns the company's campaigns newest first, cursor-paginated.
Get Dialer Campaign - Returns a single campaign with its full configuration.
Create Dialer Campaign - Create a dialer campaign in the initializing state.
Update Dialer Campaign - Partially updates the campaign's configuration and/or moves it through its lifecycle.
Delete Dialer Campaign - Soft-delete a dialer campaign by setting its status to deleted.
Get Dialer Campaign Associations - Returns the campaign's associations grouped by kind.
Replace Dialer Campaign Associations - Replace the target tags, queue groups and agents of a dialer campaign in one call.
Get Dialer Campaign Disposition Buttons - Returns the campaign's disposition buttons as a plain array ordered by `display_order`, with each button's name, colour and outcome resolved from its referenced call tag.
Replace Dialer Campaign Disposition Buttons - Replaces the campaign's whole disposition-button set — the buttons an agent picks from to close a call.
List Dialer Disposition Tags - Lists the call tags the company can wire onto a campaign's disposition buttons.
Get Dialer Campaign Statistics - Get aggregated performance statistics for a dialer campaign, all-time or for a date range.
List Dialer Campaign Contacts - Returns the campaign's members ordered by dialing eligibility (`next_eligible_at`, then id), cursor-paginated.
List Dialer Campaign Next Contacts - Returns, in order, the contacts the allocator would serve next — a read-only, NON-BINDING snapshot.
Get Dialer Campaign Contact - Returns one campaign membership row, enriched with the contact's current tag names from Contacts.
Create Dialer Campaign Export - Queues an asynchronous export of the campaign's call history or survey responses as CSV or XLSX and returns immediately with a job handle — nothing is generated during the request.
Get Dialer Export - Polls an export job by its id.
Get Dialer Export Download Link - Mints a fresh pre-signed S3 link for a completed export job and returns it in a JSON body together with the instant it expires.
List Dialer Scripts - Returns the company's call scripts newest first, cursor-paginated.
Get Dialer Script - Returns one script by id, archived or not.
Create Dialer Script - Creates a call script agents read while dialing.
Update Dialer Script - Partial update — omitted fields stay untouched; `updated_at` is always bumped.
Archive Dialer Script - Archives the script — a soft delete, never a hard one.
List Dialer Surveys - Returns the company's surveys newest first, cursor-paginated.
Get Dialer Survey - Returns one survey by id with its full ordered question set, archived or not.
Create Dialer Survey - Creates a survey agents fill after a call.
Update Dialer Survey - Updates the survey's `name` and/or `is_archived` flag — nothing else is patchable here; questions change only through the replace-questions call.
Replace Dialer Survey Questions - Atomically replaces the survey's entire question set — this is a replace, not a merge.
List Groups - List the agent groups of a CloudTalk company account.
Add Agent To Group - Adds an agent to a group.
Remove Agent From Group - Removes one agent from one group.
Get Realtime Group Statistics - Get today's live call and waiting-time statistics for every agent group.
Get Unified Credentials - Get the current CloudTalk connection's unified credentials and identity.
List Unified Groups - List unified groups in a CloudTalk company account.
Get Unified Group - Get a unified CloudTalk group by ID.
List Unified Users - List unified users in a CloudTalk company account.
Get Unified User - Get a unified CloudTalk user by ID.
List Knowledge Bases - Returns one page of the company's knowledge bases.
Create Knowledge Base - Creates a knowledge base from an address or from inline text.
Upload Knowledge Base File - Creates a knowledge base from one uploaded file.
Delete Knowledge Base - Deletes the knowledge base.
List Notes - List notes attached to contacts.
Create Note - Add a note to an existing contact.
Update Note - Updates the note identified by `noteId`.
Delete Note - Deletes the note identified by `noteId`.
List Numbers - Returns the phone numbers assigned to the account.
Update Number - Updates the number identified by `id`.
Unregister Number - Clear the routing settings of a phone number and mark it as free.
Send SMS - Send one SMS or MMS message from a CloudTalk number to one recipient.
List Tags - Returns the contact tags defined in the account.
Create Tag - Creates a contact tag with the given `name`.
Update Tag - Renames the contact tag identified by `id`.
Delete Tag - Deletes the contact tag identified by `id`.
List Voice Agents - Returns one page of the company's voice agents.
Get Voice Agent - Returns one voice agent of the company.
Create Voice Agent - Creates a voice agent from the attributes object.
Replace Voice Agent - Replaces the voice agent with the attributes object.
Delete Voice Agent - Deletes the voice agent.
Attach Voice Agent Knowledge Base - Links the knowledge base to the agent.
Detach Voice Agent Knowledge Base - Unlinks the knowledge base from the agent; the knowledge base itself is kept.
Create Voice Agent Call - Creates a new VoiceAgent call with specified parameters and properties.
Stop Voice Agent Outbound Calls - Emergency stop for outbound VoiceAgent dialing.
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