Zoho Desk MCP Server
for AI Agents

Create a new account in Zoho Desk. Requires accountName at minimum.

Retrieve a paginated list of accounts from Zoho Desk. Returns account information including name, industry, and contact associations.

Retrieve detailed information about a specific account by its ID. Returns complete account data including name, industry, and associated contacts.

Update an existing account in Zoho Desk. All fields are optional - only provided fields will be updated.

Move specified accounts to the Recycle Bin in Zoho Desk. Supports bulk deletion by providing multiple account IDs.

Add a new agent to your Zoho Desk help desk. Requires email, last name, department associations, and role permission type.

Retrieve a paginated list of agents from Zoho Desk. Returns agent information including name, email, status, and role assignments.

Retrieve detailed information about a specific agent by their ID. Returns complete agent data including profile, role, and department associations.

Update an existing agent's details in Zoho Desk. All fields are optional - only provided fields will be updated.

Create a new contact in Zoho Desk. Requires lastName at minimum.

Retrieve a paginated list of contacts from Zoho Desk. Returns contact information including name, email, phone, and account associations.

Retrieve detailed information about a specific contact by its ID. Returns complete contact data including name, email, phone, and account associations.

Update an existing contact in Zoho Desk. All fields are optional - only provided fields will be updated.

Move one or more contacts to the Recycle Bin. Contacts can be restored from trash if needed.

Retrieve a paginated list of tickets received from a specific contact. Returns ticket information filtered by contact.

Add a new department to your Zoho Desk help desk portal. Requires name and at least one associated agent.

Retrieve a paginated list of departments from Zoho Desk. Returns department information including name, description, and status.

Retrieve detailed information about a specific department by its ID. Returns complete department data including name, description, and configuration.

Update an existing department in Zoho Desk. All fields are optional - only provided fields will be updated.

Enable a previously disabled department in Zoho Desk.

Disable a department in Zoho Desk. Moves agents to another department and optionally moves emails.

Retrieve a list of all organizations (portals) accessible to the authenticated user. Returns organization details including name, ID, and configuration settings.

Retrieve detailed information about a specific organization by its ID. Returns organization settings, configuration, and metadata.

Create a new skill in Zoho Desk. Requires name, status, skillTypeId, and criteria.

Retrieve a paginated list of skills from a department in Zoho Desk. Returns skill information including name, status, and criteria.

Retrieve detailed information about a specific skill by its ID. Returns complete skill data including name, description, status, and criteria.

Update an existing skill in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete a specific skill from Zoho Desk by its ID. Returns 204 on success with no response body.

Create a new skill type in Zoho Desk. Requires name and departmentId.

Retrieve a paginated list of skill types from Zoho Desk. Skill types enable categorization of different competency classifications.

Retrieve detailed information about a specific skill type by its ID.

Update an existing skill type in Zoho Desk. Only name can be updated.

Delete a specific skill type from Zoho Desk by its ID. Returns 204 on success with no response body.

Create a new support ticket in Zoho Desk. Requires subject and departmentId at minimum.

Retrieve a paginated list of all tickets from Zoho Desk. Returns ticket information including subject, status, priority, and associated contact details.

Retrieve detailed information about a specific ticket by its ID. Returns complete ticket data including subject, status, priority, and timestamps.

Update an existing ticket in Zoho Desk. All fields are optional - only provided fields will be updated.

Move a ticket from one department to another. Can also move forum tickets to a different community sub-category.

Retrieve a paginated list of tickets associated with you from the help desk. Returns tickets based on filters like department, assignee, status, and shared tickets.

Move one or more tickets to the Recycle Bin. Tickets can be restored from trash if needed.