Freshchat

Live 43 Actions 4 Events

Freshchat Integration for AI Agents

Connect your AI agent to 43 Freshchat actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in, plus 4 events to subscribe to.

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Freshchat AI Agent Actions

43 production-ready actions for your agent to do more on Freshchat.

Read the Freshchat docs

43 Actions

Get Account Configuration - Get the Freshchat account's configuration.

List Agents - List agents in the Freshchat account.

Get Agent - Get a single Freshchat agent by ID.

Create Agent - Add an agent to the Freshchat account.

Update Agent - Update a Freshchat agent's profile, role or groups.

List Agent Statuses - List the custom agent statuses configured in Freshchat.

Update Agent Status - Set a Freshchat agent's current status to a custom status.

Delete Agent - Permanently delete a Freshchat agent.

List Channels - List the channels (topics) in the Freshchat account.

Create Conversation - Start a Freshchat conversation for a user in a channel, with its first messages.

Get Conversation - Get a Freshchat conversation by id.

Update Conversation - Change a Freshchat conversation's status, assignment or properties.

List Conversation Properties - List the conversation properties configured in Freshchat (Freshsales Suite chat only).

Create CSAT Rating - Record a customer satisfaction (CSAT) rating for a Freshchat conversation.

Upload File - Upload a file to Freshchat to attach to a message.

Upload Image - Upload an image to Freshchat to use in a message.

List Groups - List groups in the Freshchat account.

Check Group Business Hours - Check whether a Freshchat group is currently within its business hours.

Get Unified Credentials - Get the current Freshchat connection's unified credentials and identity.

List Unified Groups - List unified groups in a Freshchat account.

Get Unified Group - Get a unified Freshchat group by ID.

List Unified Organizations - List unified organizations in a Freshchat account.

Get Unified Organization - Get a unified Freshchat organization by ID.

List Unified Roles - List unified roles in a Freshchat account.

Get Unified Role - Get a unified Freshchat role by ID.

List Unified Users - List unified users in a Freshchat account.

Get Unified User - Get a unified Freshchat user by ID.

List Messages - List the messages in a Freshchat conversation.

Send Message - Send a message to a Freshchat conversation as a user, agent or bot.

Send WhatsApp Outbound Message - Send an approved WhatsApp template message from the business number to one or more recipients.

List Outbound Messages - Get the delivery status of the messages in one WhatsApp outbound request.

Extract Raw Report - Request a raw CSV report of Freshchat events for a time range.

Get Raw Report - Get the status and download links of a raw report.

Get Historical Metrics - Get historical Freshchat CSAT, conversation and team performance metrics for a time range.

Get Instant Metrics - Get real-time Freshchat team presence counts.

List Roles - List roles in the Freshchat account.

List Users - Search Freshchat users (customers) by name, email, phone, reference id or time range.

Fetch Users By IDs - Get several Freshchat users at once by their user ids.

Get User - Get a single Freshchat user by id.

Create User - Create a Freshchat user (customer) record.

Update User - Update a Freshchat user's email, name or phone.

Delete User - Permanently delete a Freshchat user and their data.

List User Conversations - List the conversations of a Freshchat user.

Freshchat Webhook Events

4 real-time Freshchat events your AI agent can subscribe to.

Webhooks for AI agents Read the Freshchat docs

4 Events

Message Created Fires when a message is posted in a conversation by a user, an agent or the system, including agent private notes. Freshchat event `message_create`.
Conversation Assigned Fires when a conversation is assigned to an agent or a group. Freshchat event `conversation_assignment`.
Conversation Resolved Fires when a conversation is resolved. Freshchat event `conversation_resolution`.
Conversation Reopened Fires when a resolved conversation is reopened by a user or an agent. Freshchat event `conversation_reopen`.

Do More, Build Less

Connect AI to Freshchat and control what it can do, down to the field

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Freshchat MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Freshchat action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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