ServiceNow Connector for AI agents

Complete Coverage

Discover what’s possible

with

ServiceNow

.

Book a Demo Read Docs

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Assign Role To User

Create A New User-Role Assignment In ServiceNow

Create Change Request

Create A New Change Request In ServiceNow For Planned Infrastructure Or Service Modifications. Use Get_table_schema With Table_name=Change_request To Discover Required Fields. Use Get_choice_list To Get Valid Values For Type, State, Risk, Impact Fields.

Create Department

Create A New Department In ServiceNow

Create Group

Create A New Assignment Group In ServiceNow Sys_user_group Table. Use Get_table_schema With Table_name=Sys_user_group To Discover Required Fields And Group Attributes.

Create Incident

Create A New Incident In ServiceNow. Use Get_table_schema With Table_name=Incident To Discover All Available Fields And Required Fields. Use Get_choice_list To Get Valid Values For State, Priority, Urgency, Impact Fields.

Create Knowledge Article

Create A New Knowledge Base Article In ServiceNow. Use Get_table_schema With Table_name=Kb_knowledge To Discover Required Fields. Use Get_choice_list To Get Valid Values For Workflow_state, Article_type Fields.

Create Knowledge Base

Create A New Knowledge Base In ServiceNow

Create Knowledge Category

Create A New Knowledge Base Category In ServiceNow

Create Location

Create A New Location In ServiceNow

Create Problem

Create A New Problem Record In ServiceNow For Tracking Root Cause Of Recurring Incidents. Use Get_table_schema With Table_name=Problem To Discover Required Fields. Use Get_choice_list To Get Valid Values For State, Problem_state, Priority Fields.

Create Service Catalog Request

Create A New Service Catalog Request In ServiceNow. Use Get_table_schema With Table_name=Sc_request To Discover Required Fields. Use Get_choice_list To Get Valid Values For Request_state, Priority Fields.

Create Service Catalog Request Item

Create A New Service Catalog Request Item In ServiceNow. Use Get_table_schema With Table_name=Sc_req_item To Discover Required Fields. Use Get_choice_list To Get Valid Values For State Field.

Create Table

Create A New Table In ServiceNow By Inserting A Record Into Sys_db_object. This Creates The Table Structure. Use Create_table_field To Add Fields/Columns To The Table. Requires Admin Permissions.

Create Table Field

Add A New Field/Column To A ServiceNow Table By Inserting Into Sys_dictionary. Use After Create_table To Define The Table Structure. Use Get_table_schema To See Existing Fields.

Create Table Record

Create A New Record In Any ServiceNow Table Using The Table API With Dynamic Field Support. Use Get_table_schema With The Table_name To Discover Required Fields And All Available Attributes. Use Get_choice_list To Get Valid Values For Choice/Dropdown Fields.

Create Task

Create A New Task Record In ServiceNow. Use Get_table_schema With Table_name=Task To Discover Required Fields. Use Get_choice_list To Get Valid Values For State, Priority Fields.

Create User

Create A New User In ServiceNow Sys_user Table. Use Get_table_schema With Table_name=Sys_user To Discover Required Fields And All Available User Attributes.

Delete Change Request

Delete A Change Request From ServiceNow

Delete Group

Delete An Assignment Group From ServiceNow Sys_user_group Table

Delete Incident

Delete An Incident From ServiceNow

Delete Knowledge Article

Delete A Knowledge Article From ServiceNow

Delete Problem

Delete A Problem Record From ServiceNow

Delete Service Catalog Request

Delete A Service Catalog Request From ServiceNow

Delete Service Catalog Request Item

Delete A Service Catalog Request Item From ServiceNow

Delete Table Record

Delete A Record From Any ServiceNow Table Using The Table API. Ensure You Have The Correct Sys_id From List Or Get Operations Before Deletion.

Delete Task

Delete A Task Record From ServiceNow

Delete User

Delete A User From ServiceNow Sys_user Table

Get Change Request

Retrieve A Single Change Request Record By Sys_id From ServiceNow

Get Choice List

Retrieve Valid Choices (Dropdown Options) For A Field In A ServiceNow Table From Sys_choice. Returns Label, Value, Sequence, And Status For Choice Fields Like State, Priority, Urgency, Impact. Essential For Building Forms With Proper Validation.

Get Department

Retrieve A Single Department By Sys_id From ServiceNow

Get Group

Retrieve A Single Assignment Group By Sys_id From ServiceNow Sys_user_group Table

Get Incident

Retrieve A Single Incident By Sys_id From ServiceNow. Use List_table_columns With Table_name=Incident To See All Available Fields You Can Request In Sysparm_fields Parameter.

Get Knowledge Article

Retrieve A Single Knowledge Article By Sys_id From ServiceNow

Get Knowledge Base

Retrieve A Single Knowledge Base By Sys_id From ServiceNow

Get Knowledge Category

Retrieve A Single Knowledge Category By Sys_id From ServiceNow

Get Location

Retrieve A Single Location By Sys_id From ServiceNow

Get Problem

Retrieve A Single Problem Record By Sys_id From ServiceNow

Get Reference Qualifiers

Retrieve Reference Qualifier Rules For Fields That Reference Other Tables From Sys_dictionary. Returns Filtering Rules That Limit Which Records Can Be Selected (E.G., Only Active Users For Assigned_to Field).

Get Service Catalog Request

Retrieve A Single Service Catalog Request By Sys_id From ServiceNow

Get Service Catalog Request Item

Retrieve A Single Service Catalog Request Item By Sys_id From ServiceNow

Get Table Metadata

Retrieve Detailed Metadata About A Specific ServiceNow Table From Sys_db_object Including Structure, Parent Tables, Access Controls, And Configuration. Useful For Understanding Table Relationships And Inheritance.

Get Table Record

Retrieve A Single Record By Sys_id From Any ServiceNow Table Using The Table API. Use List_tables To Discover Available Tables And Get_table_schema To See Available Fields.

Get Table Schema

Retrieve Complete Field Schema For A ServiceNow Table From Sys_dictionary. Returns Field Names, Types, Max Length, Mandatory Status, And Reference Tables. Use To Discover Available Fields Before Creating/Updating Records.

Get Task

Retrieve A Single Task Record By Sys_id From ServiceNow

Get User

Retrieve A Single User By Sys_id From ServiceNow Sys_user Table

Get User Role

Retrieve A Single User Role By Sys_id From ServiceNow

List Change Requests

Retrieve A List Of All Change Request Records From ServiceNow For Managing Planned Infrastructure And Service Changes. Use Get_table_schema With Table_name=Change_request To Discover Available Fields.

List Departments

Retrieve A List Of Departments From ServiceNow Cmn_department Table

List Groups

Retrieve A List Of Assignment Groups From ServiceNow Sys_user_group Table To Get Sys_id Values For Assignment_group Field. Use Get_table_schema With Table_name=Sys_user_group To Discover Available Fields.

List Incidents

Retrieve A List Of All Incidents From ServiceNow. Use Get_table_schema Action With Table_name=Incident To Discover Available Fields, Or Get_choice_list To Get Valid Values For State, Priority, Urgency Fields.

List Knowledge Articles

Retrieve A List Of Knowledge Base Articles From ServiceNow. Use Get_table_schema With Table_name=Kb_knowledge To Discover Available Fields.

List Knowledge Bases

Retrieve A List Of Knowledge Bases From ServiceNow

List Knowledge Categories

Retrieve A List Of Knowledge Base Categories From ServiceNow

List Locations

Retrieve A List Of Company Locations From ServiceNow Cmn_location Table

List Problems

Retrieve A List Of All Problem Records From ServiceNow For Root Cause Analysis Of Recurring Incidents. Use Get_table_schema With Table_name=Problem To Discover Available Fields.

List Service Catalog Request Items

Retrieve A List Of Service Catalog Request Item Records From ServiceNow (Individual Items Within Requests)

List Service Catalog Requests

Retrieve A List Of Service Catalog Request Records From ServiceNow. Use Get_table_schema With Table_name=Sc_request To Discover Available Fields.

List Table Columns

Retrieve Simplified List Of Column Names, Labels, And Types For A ServiceNow Table From Sys_dictionary. Returns Field Names, Labels, Data Types, Max Length, Mandatory Status, And Default Values. Lightweight Alternative To Get_table_schema.

List Table Records

Retrieve Records From Any ServiceNow Table Using The Table API With Filtering, Pagination, And Field Selection Support. Use List_tables To Discover Available Tables In Your Instance And Get_table_schema With The Table_name To Discover Available Fields For Filtering And Selection.

List Tables

Retrieve A List Of All Tables In The ServiceNow Instance From Sys_db_object. Returns Table Names, Labels, Super Classes, And Accessibility Info. Use This To Discover Available Tables Before Creating Records.

List Tasks

Retrieve A List Of All Task Records From ServiceNow (Base Table For Incidents, Problems, Etc.). Use Get_table_schema With Table_name=Task To Discover Available Fields.

List User Role Assignments

Retrieve A List Of User-Role Assignments From ServiceNow Sys_user_has_role Table

List User Roles

Retrieve A List Of User Roles From ServiceNow Sys_user_role Table

List Users

Retrieve A List Of Users From ServiceNow Sys_user Table To Get Sys_id Values For Caller_id And Assigned_to Fields. Use Get_table_schema With Table_name=Sys_user To Discover Available Fields.

Update Change Request

Update An Existing Change Request In ServiceNow. Use Get_table_schema With Table_name=Change_request To Discover Updateable Fields. Use Get_choice_list To Get Valid Values For Type, State, Risk Fields.

Update Group

Update An Existing Assignment Group In ServiceNow Sys_user_group Table

Update Incident

Update An Existing Incident In ServiceNow. Use Get_table_schema With Table_name=Incident To Discover Updateable Fields. Use Get_choice_list To Get Valid Values For State, Priority, Urgency, Impact Fields.

Update Knowledge Article

Update An Existing Knowledge Base Article In ServiceNow. Use Get_table_schema With Table_name=Kb_knowledge To Discover Updateable Fields. Use Get_choice_list To Get Valid Values For Workflow_state Field.

Update Problem

Update An Existing Problem Record In ServiceNow. Use Get_table_schema With Table_name=Problem To Discover Updateable Fields. Use Get_choice_list To Get Valid Values For State, Problem_state Fields.

Update Service Catalog Request

Update An Existing Service Catalog Request In ServiceNow

Update Service Catalog Request Item

Update An Existing Service Catalog Request Item In ServiceNow

Update Table Record

Update An Existing Record In Any ServiceNow Table Using The Table API With Dynamic Field Support. Use Get_table_schema With The Table_name To Discover Updateable Fields. Use Get_choice_list To Get Valid Values For Choice/Dropdown Fields Before Updating.

Update Task

Update An Existing Task Record In ServiceNow. Use Get_table_schema With Table_name=Task To Discover Updateable Fields. Use Get_choice_list To Get Valid Values For State Field.

Update User

Update An Existing User In ServiceNow Sys_user Table

No actions available.