Add Note To Incident
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Add Contextual Notes Or Comments To An Incident To Document Investigation Findings, Remediation Steps, Or Team Communication.
Create Incident
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Manually Create A New Incident Through The API With Specified Title, Service, And Urgency.
Create Schedule
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Create A New On-Call Schedule With Rotation Layers To Automate Schedule Creation During Team Onboarding.
Create Service
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Create A New Service With Escalation Policy And Settings To Automate Service Provisioning During Infrastructure Deployment.
Create Team
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Create A New Team To Organize Users And Services By Team Structure Within The Organization.
Create User
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Add A New User To The Account To Automate User Onboarding From HR Systems Or Identity Providers.
Delete Schedule
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Remove A Schedule From The Account To Clean Up Unused Schedules During Reorganization.
Delete Service
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Remove A Service From The Account To Clean Up Deprecated Services During Decommissioning.
Delete Team
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Remove A Team From The Account To Clean Up Unused Teams During Organizational Restructuring.
Delete User
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Remove A User From The Account To Automate User Offboarding During Employee Departures.
Get Escalation Policy
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Fetch Detailed Escalation Policy Including All Rules And Targets To Retrieve Full Configuration For Analysis Or Cloning.
Get Incident
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Retrieve Detailed Information About A Specific Incident Including Timeline, Responders, Alerts, And Notes.
Get Incident Type
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Fetch Detailed Configuration For A Specific Incident Type Including Name, Description, And Associated Metadata.
Get Schedule
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Fetch Detailed Schedule Information Including Layers And Overrides To Retrieve Full Configuration For Analysis Or Cloning.
Get Service
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Fetch Detailed Configuration And Metadata For A Specific Service Including Settings, Integrations, And Escalation Policies.
Get Team
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Fetch Detailed Team Information Including Members To Retrieve Team Composition And Associated Resources.
Get User
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Fetch Detailed Information About A Specific User Including Contact Methods, Notification Rules, And Roles.
Get User License
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Retrieve The License Allocated To A Specific User To Verify License Assignment And Type.
Get Vendor
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Fetch Detailed Information About A Specific Vendor Including Integration Capabilities And Configuration Options.
List Audit Records
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Retrieve Audit Trail Of Configuration Changes And Actions To Track Compliance, Investigate Changes, And Perform Security Audits.
List Escalation Policies
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Retrieve All Escalation Policies In The Account To Audit Configurations And Build Policy Catalogs.
List Incident Log Entries
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Retrieve The Complete Timeline Of Actions And Changes For An Incident To Audit Handling, Generate Reports, And Analyze Response Patterns.
List Incident Notes
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Retrieve All Notes Associated With An Incident For Extracting Communication History During Postmortems Or Analysis.
List Incident Types
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Retrieve All Configured Incident Types To Categorize Incidents By Business Impact And Populate Type Dropdowns During Incident Creation.
List Incidents
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Retrieve A Paginated List Of Incidents With Filtering Options By Status, Urgency, Time Range, Service, Or Team.
List License Allocations
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Retrieve All User License Allocations To Monitor License Usage And Identify Unassigned Licenses.
List Licenses
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Retrieve All Licenses Available In The Account To Monitor License Types And Availability.
List On-Calls
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Query Who Is Currently On-Call Across Schedules And Escalation Policies To Display Current Information In Dashboards Or Chat Bots.
List Priorities
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Retrieve All Incident Priorities Ordered By Severity From Most To Least Severe To Populate Priority Dropdowns And Validate Priority Selections During Incident Creation.
List Schedules
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Retrieve All On-Call Schedules In The Account To Display Rotations And Audit Schedule Coverage.
List Services
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Retrieve All Services In The Account With Filtering Options To Populate Service Directories, Build Catalogs, And Audit Configurations.
List Teams
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Retrieve All Teams In The Account To Organize Users And Services By Team Structure.
List Users
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Retrieve All Users In The Account With Filtering Options To Sync With HR Systems, Generate Reports, And Audit Access.
List Vendors
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Retrieve Available Integration Vendors And Types To Discover Supported Monitoring Tools And Integration Options.
Update Incident
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Modify Incident Properties Including Title, Service, Urgency, Priority, Assignments, Escalation Policy, Conference Bridge, Status, Escalation Level, And Resolution To Comprehensively Update Incident Details.
Update Service
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Modify Service Configuration, Settings, Or Associations To Update Properties, Change Escalation Policies, Or Enable Features.
Update Team
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Modify Team Properties Including Name, Description, Or Default Role To Update Team Structure.
Update User
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Modify User Properties, Roles, Or Settings To Update Information, Change Roles, Or Modify Notification Preferences.
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