September 12, 2023
2 Min Read
Written By
Romain Sestier
Founder & CEO
September 12, 2023
2 Min Read

Navigating The Shift From Features To Outcomes In SaaS

In the ever-evolving realm of HR SaaS, a paradigm shift is taking place.

The focus is pivoting from the allure of feature-rich platforms to the tangible outcomes they deliver.

This blog explores how integrations are becoming the cornerstone of retention and product engagement, ensuring systems work together within an organisation's digital infrastructure.

The Integration Imperative

As organisations grow, the complexity of their systems can become a barrier to efficiency. Integrations are crucial in creating a seamless operational environment that enhances both user experience and business processes.

  • Seamless System Synergy: Integrations allow disparate systems to communicate, creating a cohesive network that enhances user experience and operational efficiency.
  • Retention Through Integration: A well-integrated system encourages continued use by reducing friction, thereby becoming essential to the user's workflow.
  • Boosting Product Engagement: When systems work well together, users are more likely to explore and utilise additional features, leading to deeper engagement.

The Zapier Revolution

Zapier revolutionised the SaaS ecosystem by making integrations widely accessible. However, as the market matures, the limitations of a one-size-fits-all integration solution become apparent, especially for enterprise customers with complex needs.

  • Democratisation of Integration: Zapier made integrations accessible to the masses, allowing even non-technical users to connect apps and automate workflows.
  • The Mass Market Gateway: By providing a user-friendly platform, Zapier opened the door for businesses of all sizes to benefit from the power of integration.
  • Evolving Needs: As the market matures, there's a growing demand for professional-grade integrations that meet the stringent data security and privacy policies required by enterprise customers.

Outcomes Over Features

In the shift from features to outcomes, three key areas stand out where integrations can significantly impact the efficiency and effectiveness of HR operations.

Automated User Onboarding and Offboarding:

  1. Instant Access: New employees gain immediate access to all necessary systems from day one.
  2. Secure Exit: Offboarding processes are automated, ensuring ex-employees lose access to systems instantly, maintaining security.
  3. Operational Consistency: Consistent onboarding and offboarding experiences across multiple systems reduce HR's administrative burden.

Automated Employee Benefits Provisioning:

  1. Personalised Benefits: Employees receive benefits tailored to their needs and life events automatically.
  2. Reduced HR Overhead: HR teams are freed from manually managing benefits, allowing them to focus on strategic initiatives.
  3. Increased Employee Satisfaction: Timely and accurate benefits provision increases overall job satisfaction and loyalty.

Automated Employee Compliance Management:

  1. Continuous Compliance: Ensures that employee data handling is always in compliance with current regulations.
  2. Real-time Updates: Compliance status is updated in real-time, reducing the risk of breaches.
  3. Audit Readiness: The system maintains a state of constant audit readiness, streamlining the compliance verification process.

Precious benefits for your target customers.


The shift from features to outcomes in HR SaaS is not just inevitable; it's already here. As we navigate this change, integrations emerge as the key to unlocking the full potential of HR technology. With the right approach and solutions like those offered by StackOne, businesses can ensure that their HR systems are not just integrated but are also secure, compliant, and primed to deliver the outcomes that matter most.

The StackOne Viewpoint

StackOne recognises the critical nature of integrations in delivering outcomes that resonate with enterprise customers. Our viewpoint is that integrations should be as robust and reliable as they are seamless and secure.

  • Scalable Solutions: StackOne offers scalable integration solutions that grow with your business, ensuring that you can continue to deliver great outcomes no matter the size of your enterprise.
  • Meeting Enterprise Needs: With a focus on security and privacy, StackOne meets the stringent requirements of enterprise customers, providing peace of mind alongside performance.
  • Delivering Excellence: StackOne is committed to delivering not just integrations, but excellence in every connection, ensuring that every outcome is a step towards greater success.
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