Legal

Cookie Policy

1. Introduction

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We are StackOne Technologies Ltd ("we", "us" and "our") and we are registered in England and Wales with company number 14684360. This is the Cookies Policy for the website we operate, hosted at https://www.stackone.com/.

If you have any questions about our Cookies Policy, we’d love to hear from you – just email privacy@stackone.com.  This Cookies Policy should be read in conjunction with our Privacy Notice.

2. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Types of cookie and tracking technology

We use both session and persistent cookies on our website. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below.

Persistent cookies: These will be stored by your browser on your computer’s hard drive. We will use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Session cookies: These cookies do not operate once you log off completely from the website whereas persistent cookies remain on your hard drive for an extended period afterwards.

Web beacons,pixels or clear GIFs: These are tiny graphics with a unique identifier, similar in function to cookies, which track your online web movement and which may be embedded virtually invisibly on web pages. We employ pixels to better manage content on our website. Clear GIFs are used to track the online usage pattern of our users anonymously. The information is used to enable more accurate reporting, and improve the effectiveness of our website.

4. How we use cookies

We may use the information we obtain from your use of our cookies for the following purposes:

To recognise your computer when you visit our website;To track you as you navigate our website, and to enable the use of the functions within it;To improve the website’s usability;To analyse the use of our website;In the administration of this website.5. Strictly necessary cookies

These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or (on other sites) use a shopping cart.

5. Strictly necessary cookies

These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or (on other sites) use a shopping cart.

Cookie name / Vendor

Domain

Purpose

Expiry

AWSALB
AWSALBCORS
(AWS)

app.stackone.com

Cookie is placed by Amazon Application Load Balancer to provide load balancing functionality.

7 days

_stack_one_session

app.stackone.com

Identifies the user’s session and keeps them authenticated on the StackOne platform

End of the session

6. Functionality cookies

These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or (on other sites) use a shopping cart.

Cookie name / Vendor

Domain

Purpose

Expiry

Intercom

.stackone.com

To provide chat functionality, mainly used by our customer service team called Customer Success. This integrates with the Hubspot solution to manage customer relationships. For more information, see the Intercom privacy policy here.

9 months.

7. Analytics cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using them. This helps us improve the way our website works, for example, by ensuring that users are easily finding what they are looking for.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and pages visited.

We don’t not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. We will not rent or sell your personally identifiable information to others.

Cookie name / Vendor

Domain

Purpose

Expiry

Google Analytics

_ga

.stackone.com

To allow us to understand how you interact with our website allowing us both to improve content and to build better features that improve your experience.

Google’s privacy policy is available here.

13 months

Fullstory

_fs

.stackone.com

To analyze the use of this website and the StackOne platform. FullStory’s policy is available here.

13 months

Sentry

app.stackone.com

Sentry is used to gather information about errors and performance issues in our applications. It helps us monitor and fix issues as they come up.

End of the session

Datadog

app.stackone.com

Datadog is used to gather information about errors and performance issues and user behaviour in our applications to help us improve the product.

12 months

Posthog

.stackone.com

Posthog is used to  gather information about how our users use our platform.

For more information, please see more information here.

12 months

8. Tracking/Advertising cookies

Tracking cookies are used to track web browsing habits. This can also be done to some extent by using the IP address of the computer requesting the page or the referer field of the HTTP request header, but cookies allow for greater precision. They may use the information they obtain from you use of their cookies to:

  • Track your browser across multiple websites;
  • Build a profile of your web surfing;
  • Target advertisements which may be of particular interest to you.

Cookie name / Vendor

Domain

Purpose

Expiry

Google Ads

.stackone.com

To support search engine advertising. Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads

between 13 and 24 months. See here.

LinkedIn

.stackone.com

To support advertising on LinkedIn and enable you to engage with us via LinkedIn and show you relevant ads and personalized content on LinkedIn. For more information, see the LinkedIn cookies policy here.

12 months

Hubspot

.stackone.com

Hubspot provides solutions for customer relationship management, content management and marketing automation.

For more information, please see more information here.

12 months

G2

.stackone.com

Allows us to match IP addresses on our website with G2 visits. The Database it uses is provided by Clearbit. For more information, see the G2 privacy policy here.

12 months

9. Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced” and/or “Block all Cookies” using the sliding selector;

Firefox you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”;

Chrome, you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

10. Deleting cookies

Cookie Settings

You can change your cookie preferences any time by clicking the above link. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.


In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

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